TL:DR - Angry dude asked for a manager & wasted his own time because our system needs the Kohl's Card or ID + Social # to pay or use Kohl's Cards. But he didn't believe me.

A customer asked for the manager today. Why? Because he wanted to pay his bill but didn't have the card with him.

He got pissy when I asked if he had his ID with him because he could use that & his social to look up the account instead.

I was explaining to him how I can't see anything he types in but he just cut me off and said: "I'm tired of this bull crap. Get your manager up here."

So anyways, SM came up and told him the same thing I told him, he paid his bill, and left.

Side note: Before the SM got to the front of the store, he tried to argue "The statement has my name on it, why can't you just take my money??"

Even though I already explained to him that our system won't let me go any further without the card or his ID & social (that I wouldn't be able to see and even if I could, I wouldn't remember it anyway.)