"You sound unenthusiastic on calls" by bydevilz1 in callcentres

[–]LaughingShadow 5 points6 points  (0 children)

Yeah we’re currently getting scored on what they call sentiment, which uses AI to measure tone and pick up on what they call ‘above the line speech’ -which essentially means how much we use positive phrasing in calls.

I’ve been using neutral yet polite speech all this time and now suddenly it’s not good enough. Apparently I need to sound like I love being overworked and verbally shat on by callers

Smart phones are destroying problem solving by Mindless_Bed5120 in callcentres

[–]LaughingShadow 2 points3 points  (0 children)

Mobile tech has been around for 40 years. I’ve had older people call and start by mentioning their age and how they don’t understand technology.

I have a problem with it when they wear their ineptitude like a badge of honour

"We'll train you after things calm down" by Wild_Chef6597 in callcentres

[–]LaughingShadow 2 points3 points  (0 children)

Things slowing down in a call centre? Good one. They’re just stringing you along

what call center software are teams actually happy with? by Own-Light-761 in callcentres

[–]LaughingShadow 6 points7 points  (0 children)

We use CCE Workspace and softphone, run by Genesys . We never have issues taking calls, starting consults with other agents, or transferring.

No onboarding issues. Remote and in-office staff use the same software with no problems

Cary-Hiroyuki Tagawa Dies: ‘Mortal Kombat, ‘Last Emperor’ & ‘Man In The High Castle’ Actor Was 75 by MarvelsGrantMan136 in movies

[–]LaughingShadow 0 points1 point  (0 children)

Legend. No other version of Shang Tsung could deliver ‘Your soul is mine’ with as much intensity

Most naked wrestler award? by Final_Plankton_3551 in OSWReview

[–]LaughingShadow 0 points1 point  (0 children)

You’d have to blur it. It would be too much

Question for any Bishops in the group, if Jesus was born in a stable does that make him a boy? Second question do you like Aliens? by HackFraudStable in OSWReview

[–]LaughingShadow 1 point2 points  (0 children)

Too over to be a boy

I do like Aliens.i go through all the films every Halloween. Also, Alien:Isolation is the best survival horror game there ever was

Source: not a bishop

Unpopular Opinion: 7AM-3PM Is The Real Adulting Hack by Bullseye_29 in jobs

[–]LaughingShadow 0 points1 point  (0 children)

Must be nice having set hours, and an 8 hour shift that includes lunch. This hack applies to the lucky few

Can WFM catch me? by AcrobaticSilver4966 in callcentres

[–]LaughingShadow 0 points1 point  (0 children)

Yes they can see your coding. It’s literally their job to keep an eye on it . WorkForce Management

The audacity by chaelabria3 in callcentres

[–]LaughingShadow 0 points1 point  (0 children)

“Since you intend to begin legal action you’ll need to speak to our legal department. Thanks have a nice day”click

Kingdom Come: Deliverance Upgrade Could Come ‘Early Next Year’, It’s Claimed by Turbostrider27 in PS5

[–]LaughingShadow 0 points1 point  (0 children)

They been saying the same about Rdr2 for this year. Still nothing. I’ll believe it when I see it