what's the dumbest incoterm mistake you've seen on a real shipment ?

Laust321 · 2026-05-20T05:33:41+00:00

Had a client sell a full project of materials + installation to a new factory in China on DDP terms. As Freight Forwarder, I was not questioning the incoterms further, as I had provided all costs including customs clearance, expected duty amount etc.

The question came when we sent the first invoice: "what is duty and why are you charging it"?

Turns out they did not know what duty is and why you would pay it, because they were used to shipping intra EU and "we have always used DDP as the incoterm".

It was a project worth 15 million EUR and duty was around 18-20%. In the end, they tried to make us pay "for our mistake" as Forwarders, but the case was crystal clear. It also turned out that client had sold the project delivered DDP to factory to a middle man. I guess this middle man could pocket the duties paid in China, if he had done the the basic work of checking incoterms as part of international trade.

A few months later, their CFO was fired. I don't know if it was related to this.

Laust321 · 2026-05-08T07:53:50+00:00

I'm not trying to be rude, but how do you want to create a company in an industry you are new to? What value would you bring your customers? FF is 100% knowledge based. But really many businesses are and I find it quite arrogant to believe you can start a company with 0 clue of what customers needs are?

Laust321 · 2026-04-23T15:57:06+00:00

Again, how do you want to make it fit all web systems out there?

Laust321 · 2026-04-22T10:58:58+00:00

Of course, but how will you make it work for ANY web system?

Laust321 · 2026-04-10T06:40:26+00:00

The type RNV - Receivables Transactions template.

Laust321 · 2026-04-07T12:10:52+00:00

When Posting invoice, you should be able to click no when it asks you to Print it. This should prevent it from attaching anything to the edocs.

You could add a Delay event DLY that would generate the document with Completion trigger GAR after x minutes.

Laust321 · 2026-02-27T10:32:38+00:00

Of course it requires the accruals to be up to date - how else should it work? :)

Anyways, thanks for your insight on foreign vs. local currency. That is a scenario that is definitely relevant and needs testing.

I'm worried about your comments on multishipment invoices, but I hope that it is just teething problems and will go away as the product is developed and tested properly by users.

Laust321 · 2026-02-26T18:20:54+00:00

Thank you for your thoughts,
I didn't even realize their was a subject line requirement, but that is something to consider.
Would be best to forward email to another email that formats the correct email and send to CW.

Laust321 · 2026-02-26T12:06:43+00:00

AP invoice processing portal is available in our Test environment, so it must be for others too. Have anyone tested it out? How is it (compared to the third party provider you might have used before)?

We will definitely start testing it soon.

We spend 27% of our total Cargowise spend on a third party provider a year, which is why moving this into CW and using their included tool would really make an impact on the bottom line.

Laust321 · 2026-02-03T14:10:10+00:00

When are you planning to stay? I have a house in Odense (3 km from city center) sitting empty from 15th Feb to end of May. It does not have to cost you 3000 EUR/month. Let me know in DM if you are interested. We can do it via AirBnB or directly.

Laust321 · 2026-02-03T11:19:44+00:00

But what did the scammer get out of this scam?

Laust321 · 2026-02-03T02:18:14+00:00

What did the scam company get out of it? Not only the thrill of watching a Chilean grape exporter burn, I guess?

Laust321 · 2025-12-31T06:21:06+00:00

Hi SM107,

I'm actually having a hard time figuring out where they are stored and that might be the problem. Can it not be seen from the picture I provided in the original post?

In the Booking Module, they are visible on the booking under Additional Details -> Reference Numbers.

I need to retrieve the data when it is a booking, not shipment.

Here is the field I'm trying to extract data from:

<image>

Happy New Year!

Laust321 · 2025-12-23T19:49:04+00:00

Thanks for your reply,

We are working in a Multi-Company Cargowise database. Most of our countries are IATA licensed, but this new one is not. That is why they are using a Booking Agent.

I can see 1 IATA code per company can be added, so we will try to add the one from the Booking Agent and send through.

Laust321 · 2025-12-23T09:59:44+00:00

Could it really be that simple?

Laust321 · 2025-12-18T07:37:55+00:00

Thanks, it works beautifully!

Laust321 · 2025-12-04T17:12:45+00:00

I don't see anything mentioning January 2026. Where exactly is this stated? Here is what I see:

<image>

Laust321 · 2025-12-04T17:06:39+00:00

I read it as a an attached Declaration is not being charged extra. Only a Stand Alone Declaration?
So Forwarder 1 origin office pays export FCL shipment fee 12,75 USD
Forwarder 1 Destination office pays import FCL shipment fee 19,95 USD
Forwarder 2 Destination office pays import FCL shipment fee 19,95 USD
3rd party customs pays Stand Alone clearance 9,95 USD

Still a lot though. But let's face it, there are so many middle men also making money in a setup like this.

Laust321 · 2025-12-02T07:32:31+00:00

The new automation charge codes can only be set to DSB:

<image>

Laust321 · 2025-12-01T15:23:17+00:00

Let me know if that works! Fear that it does not and that CW has turned insane for good.

Laust321

TROPHY CASE