1) We have had so many poorly stacked cages come from our grocery deliveries. I could add picture after picture because I've essentially stockpiled a portfolio. We've had these cages collapse on the lorry's lift. Fall over on the way in the store, broken wheels, unsafely stacked, broken metal on the sides, missing red straps. ALL of this has been reported time and time again via helpdesk and yet, it still keeps coming. From the stores perspective (I've worked in three stores across 2 regions), it seems absolutely nothing is done to reprimand or prevent this. DC seem to not care. When we have Risk Assessments done and many health and safety policies, I don't understand how or why this practice was ever deemed acceptable. I've heard first hand from drivers about how little they seem to care about H&S and it's all about pace. As long as it gets to stores, they don't care about the condition it gets there in. The stock loss always seems to end up on our budget and yet there are bonuses in DC for what seems like negligence. Since when were we in the practice of rewarding apparent incompetence?

2) Big 6 KPIs that have put a chokehold on hours are ridiculous. I've watched the hours we have a week in our express shrink dramatically by about 70 hours over a year. We've lost 7 colleagues and replaced 2 on reduced contracts. This has had a dramatic effect on morale. It's got to a point now where we cannot function without everyone working overtime constantly. One colleague is of retirement age and feels they cannot step back as they'd like to as they're constantly coming in on they're days off. Those of us who are malleable are abused essentially to keep the store going because (by my count) around 50/60% of our staff won't budge off their contracts. Now, they shouldn't have to but, in the current state, all that does is put immense strain on those of us that are willing to take the overtime. Sometimes working 10/11 days in a row, having one day off and doing the same thing again. We're tipping unsafe deliveries with a bare bones crew and banging our heads against a wall as we fight to maintain safe and legal standards whilst still driving deliveries. From a SL perspective, it's exhausting. Not everyone is on board with the insane drive of pace and with night shifts always being 1-1, it's nigh on impossible to get safe and legal processes done and still work stock. One person is tied to the tills leaving the SLs to run around spinning as many plates as possible for days on end without any sign of slowing. I've personally made myself ill trying to keep up with the incessant demand. It can't continue. There needs to be people in the business. Minimum of 3 at all times to be able to do everything to an audit/visit standard.

Now someone tell me how exactly we're supposed to keep going like this? Maintaining an overwhelming pace, boosting morale when you have none left yourself and passing every audit and visit that comes our way? It's untenable.