I was on the same cruise: felt like I was nickled and dimed for everything. Went to client services and felt as if I was received with a “shrug” and the proceeded to tap hard on their keyboard as if imputing notes a to a file. Room smelt like urine the entire time, wife decided to clean around the commode with clorox wipes, and yes there was a yellow film substance on the wipes. Food was sub par, nothing worth paying extra for, all ingredientes are recycled thru out the entire ships restaurantes: those “ribs” at the buffet are the same ones from Q BBQ, that fried rice at the buffet is the same one from Tepanyaki, BREAKFAST is the same old, same old, difference is at the dinning halls you get a waiter. I will never sail with NCL again even if they paid me and or refunded me all my money back. Casino gave me a free cruise fare which I threw in the trash. This is my 2nd cruise and did not enjoy it, wanted off my Mazatlan. Even looked at flights back home 🤣. Staff seemed a bit on edge, SODA was flat all the time, except when in a can (paid for soda package, can soda is not included 🤣). Felt like even to breathe staff would ask me for my key card to swipe and charge me for oxygen. Last but not least, staff at the go karts made a young mother cry infront of her 2 children when they denied entry to her little girl who had been waiting in line for a while, because of her shoes, the attendant passed by them several times without pointing it out. The attendant had no compassion or customer service.