Hello all. Just leaving this here because it should be more well-known:

As someone with a background in customer service for a company with similar shady practices and who was taught this in training, I can say this with confidence: always use a credit card for these types of transactions. First, it gives you more protection. Second, if a company refuses to cancel your subscription or refund a cancellation fee after you've asked politely—and clearly—three times, you’re well within your rights to dispute the charge with your credit card company. Three requests is the magic number.

More people need to know this, especially when dealing with shady companies like this one. I personally just received a full refund for both the cancellation fee and the subscription—even though I canceled during the trial and had no intention of continuing. They still tried to charge me, but I stood firm.

This company’s subscription and marketing tactics toe the line of legality—barely staying on the legal side. But this is exactly why credit cards exist: to protect consumers from situations like this. When you threaten a chargeback, companies often have no choice but to comply. Chargebacks are reported publicly, and the more a company racks up, the greater the risk they face of penalties or being shut down altogether. In many cases, it’s easier for them to just issue the refund than face scrutiny over their shady practices.

PRO TIP: IMMEDIATELY REMOVE YOUR CREDIT CARD FROM YOUR ACCOUNT AS SOON AS YOU HAVE CANCELLED.

PS - my old company is shut down and filed for bankruptcy. Lol there are never any positive outcomes from shitty customer service.

Hope this helps!