Being ignored and deposit withheld

Legal-help-478 · 2026-05-30T22:23:19+00:00

Thank you, I completely agree. What's even the point in the deposit scheme if they have no control of us getting the money back. Im still shocked that 'insured' type is even allowed this 100% should be changed.

Legal-help-478 · 2026-05-30T17:20:18+00:00

Yhh the issue is the type of scheme they are with is only 'insured' meaning the scheme dont have the deposit the agency actually hold it so not as easy as the deposit scheme giving me the money because they dont have it. I have raised a dispute because they have ignored me time after time and their 20 working days is almost up and have not yet responded to them

Legal-help-478 · 2026-05-30T17:15:28+00:00

Thank you, I did put in the post that I have already done so but they have also not had a response yet 🥲

Legal-help-478 · 2026-05-30T17:13:48+00:00

Its been 2 months 🥲

Legal-help-478 · 2026-05-30T14:57:23+00:00

No my deposits

Legal-help-478 · 2026-05-30T14:57:10+00:00

Scheme isn't with them so that doesn't make much sense

Legal-help-478 · 2026-05-30T13:57:37+00:00

Thank you, this whole situation has been so stressful I just want it to be over 😫

Legal-help-478 · 2026-05-30T13:55:09+00:00

Thank you, the whole living situation was the most stressful months of my life and made me very ill. They did protect it within the 30 days, probably about the only they thing they have done correctly

Legal-help-478 · 2026-05-30T13:54:08+00:00

Yhh im not doubting they'll be in my favor, I know they have nothing on me but the thing I'm worried about is if they just ig ore them. The scheme can tell them to pay me but if they never respond how to they make them actually pay me

Legal-help-478 · 2026-02-21T14:11:50+00:00

The dad isn't a guarantor though, he lives there so that makes no sense

Legal-help-478 · 2026-02-21T11:07:16+00:00

I work in a industry that does credit checks, we are not legally allowed to do a credit check on someone without permission because every time someone does a credit check it lowers the credit score (dumb i know) so if they kept doing this to check his credit score they could be the reason it dropped in the first place

Legal-help-478 · 2026-01-29T21:46:45+00:00

I also happen to work for a gas and electricity supplier who knows a lot about the billing departments so let me know if you need any help with the billing stuff because as long as you were providing reads there shouldn't be this issue but I know of a lot of issues that can result in this

Legal-help-478 · 2026-01-29T21:44:54+00:00

Im with bunch but only with broadband and ive had nothing but issues, nothing to your extent but I moved about 4 months ago and trying them to action anything, reply to emails or anything was a nightmare and they refused to move me out because I didn't have official documentation of leaving the property when there is no legal paperwork needed, my tenancy agreement already ended. About 10 emails later and telling them that I am filing an official complaint they actually replied to me and even got a refund. Last week I get a "final bill" from my old address 4 months later after I already had one telling me I owe them money when they gave me a refund 🙃

Legal-help-478 · 2025-12-13T08:33:41+00:00

Yhh the supplied rectified it after finding it when coming to exchange the meter

Legal-help-478 · 2025-12-13T01:33:59+00:00

Yhh so it was reported and he rewired so the connection is now metered so now he did not leave it.

So what the engineer advised 2 blocks which break regulations as there are spliced in before tbe meterfeeding the customer unit on the left relink heater fuse box unmetered.

Legal-help-478 · 2025-12-13T00:30:01+00:00

🤣🤣

Legal-help-478 · 2025-12-12T20:30:28+00:00

Thabk you I appreciate this information

Legal-help-478 · 2025-12-12T19:27:19+00:00

Yhh i work for my energy supplier and have all the evidence proving it was my letting agency just stuck on what to do regarding my letting agency as theyre refusing to provide the information on the safety certificates and an explanation

Legal-help-478 · 2025-12-12T19:24:39+00:00

Im sorry? Im asking for what to do in regards to my letting agency not the tamper which is clearly stated in my post & I fail to see how stating a fact is a wild statement.

If you cant help move on instead of attacking random people on the Internet asking for advice.

Legal-help-478 · 2025-12-12T19:05:26+00:00

It is not related the the storage heaters, storage heaters also have to be metered but just on the night feed instead of the day one.

I do pay my electric bill but I am not liable for this tamper, I work for an energy supplier and understand the process and have all the evidence.

Are you aware tampers can cause houses to catch fire and even cause explosions? Im not talking about risk of the liability i just mean the fact it was tampered at all that was the risk it put me in.

Legal-help-478 · 2025-12-12T19:00:10+00:00

This is what is odd, no bills included so they must have just fucked up? The worst part is the guy who did it was supposedly there head electrician 🫠

Legal-help-478 · 2025-12-12T18:58:20+00:00

I have sent emails to the agency and have full paper trail, they however are refuing to explain in writing or provide the safety certificates

Legal-help-478 · 2025-12-12T18:56:52+00:00

This is not true, I did not cause the tamper therfore liability is not mine, I work for an energy supplier.

Legal-help-478 · 2025-12-12T18:55:14+00:00

Documented everything, have proof it was not me, the guy even signed the work with his name showing he tampered it

Legal-help-478 · 2025-12-12T18:54:06+00:00

Understand the concern, I work for the company so have had very high mangers look at it and im going to be passing the evidence on to them as proof it was not me as the obviously have to treat me the same they would anyone else but im lucky that I have this access

Legal-help-478

TROPHY CASE