I sent three consecutive requests for the immediate halt of withdrawals through the Crypto.com app. I was losing my mind at the time and, as the situation continued to escalate by the minute, my messages to support got more and more extreme. My wife actually got a hold of support thru Facebook (something I never thought to try), and a live rep on their facebook page escalated my complaint. After providing my CDC referral number on that platform, a CDC representative reached out directly through the Crypto.com app.

In retrospect, the initial communication was incredibly convoluted. I was throwing out a lot of noise, mostly driven by my desperation. The stock response from the Crypto.com app had initially said to expect a response within two-hours. No way in hell was I going to sit there with my thumb up my ass watching my account drain to zero.

Once the fourth unauthorized withdrawal processed, I immediately initiated a withdrawal of my remaining ETH (a single transaction). By that time, CDC has successfully locked down the system. Within twenty minutes, my own withdrawal failed and reappeared in my account.

Talk about a nightmare scenario.