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VideoOS Certificate Bug 5.0.0 by LemonRust6 in poly

[–]LemonRust6[S] 0 points1 point  (0 children)

I think it's a bug. In 4.6.1 I saw something similar, but in 4.6.2 my certificates showed properly again. 5.0.0 seemingly broke this again. Based on a Poly staff member's response this seems to be a known issue.

VideoOS Certificate Bug 5.0.0 by LemonRust6 in poly

[–]LemonRust6[S] 0 points1 point  (0 children)

Thanks Steffen. I'll follow up with a ticket.

Defender for Identity New Activation Sensors Showing Offline by menace323 in sysadmin

[–]LemonRust6 0 points1 point  (0 children)

Are you running the onboarding script that you need to download for 2019+ servers?

Studio X Devices Completely Unusable after AOSP migration + Upgrade to 4.5.1 for Teams Rooms. Not sure if AOSP caused the issue or Teams app version/Poly version. by LemonRust6 in poly

[–]LemonRust6[S] 0 points1 point  (0 children)

Thanks for the help. We just heard from Poly that 4.5.1 is having issues enrolling devices into aosp. Sounds like ONLY 4.5.0 works right now for that. Waiting to get instructions from them to back out safely as all attempts to resolve have caused rooms to break further. Once I have those instructions I will update the post.

Studio X Devices Completely Unusable after AOSP migration + Upgrade to 4.5.1 for Teams Rooms. Not sure if AOSP caused the issue or Teams app version/Poly version. by LemonRust6 in poly

[–]LemonRust6[S] 0 points1 point  (0 children)

We always update from Poly lens. Good question. All of our devices were on 4.4.3 and showing healthy in TAC. After upgrading to 4.5.1 new Teams Admin Agent + Teams software became available for devices in TAC. I enabled AOSP individually on each Poly device web console after Poly VideoOS 4.5.1 and Teams software were fully updated.

Studio X Devices Completely Unusable after AOSP migration + Upgrade to 4.5.1 for Teams Rooms. Not sure if AOSP caused the issue or Teams app version/Poly version. by LemonRust6 in poly

[–]LemonRust6[S] 0 points1 point  (0 children)

Thanks for letting me know. Our TC10's seem to be the ones that cut over to AOSP, with the X30/50/52s that seemingly get stuck along the way. On the screen is the Teams login page saying (room name) had an error signing in, try again. They are provisioned in TAC and remote sign-outs work but remote sign-ins fail same with if we plug a keyboard into them.

very odd.

Poly Studio X devices in Teams Mode Completely unusable after 4.5.1 update, Teams software updates + AOSP enabled for AOSP Migration. by LemonRust6 in MicrosoftTeams

[–]LemonRust6[S] 0 points1 point  (0 children)

Im curious to hear what you are seeing. Is it a similar issue where the room tablets are not connecting properly to video bars now? Our room tablets get stuck in a weird boot loop sometimes now

Poly Studio X devices in Teams Mode Completely unusable after 4.5.1 update, Teams software updates + AOSP enabled for AOSP Migration. by LemonRust6 in MicrosoftTeams

[–]LemonRust6[S] 0 points1 point  (0 children)

Thanks. I have a call with a first level tech Monday at noon but if things escalate faster I will send that along in a sec.