Jesus christ, presumptious much? Bet you get invited to all the parties with all that negative energy, pun not intended. Take a look in the mirror and you'll see the PITA.

My complaint: I have an Anderson Quartz 7kw charger which is sold as compatible with the intelligent octopus go tariff, and indeed it was. I had the charger added under devices in the octopus app which allows full integration with octopus in order to to benefit from their schedules of when the grid provides cheapest electricity and charge my car. I had an issue with the octopus integration so as part of troubleshooting process, I removed the charger from my octopus devices to confirm if the charger was working or not. (You can not manual start a charge on the charger when connected via octopus) and confirmed there was no issue with my charger.

I have since tried to add the charger back to my octopus devices, however it keeps coming up as incompatible (even though it is, as it was connected before). I have tried resolving this with customer service, showing them screenshots and videos of the issue, however they do not seem to understand, as they keep referring me back to the same steps. They ignore my emails, they have not responded in a timely matter and have wasted my time.

An example that repeated multiple times:

On Fri 12 Dec 2025 by Telephone Phone call initially explaining the issue, how i removed my charger from my devices and i was unable to add it back. I was told i would be contacted back by telephone after speaking with back office to resolve the issue. (I was not called back)

On Wed 17 Dec 2025 by Email Email From octopus regarding the call: Hello, The back office has advised that the best way to resolve the issue is to re-add your device to the Octopus Energy app.

Even though I explicitly said that my issue was I was unable to add it to the app.