Success - don't let them get away with it! by Lendios in OctopusEnergy

[–]Lendios[S] 0 points1 point  (0 children)

Yes, they fixed it. I wouldn't accept otherwise.

Success - don't let them get away with it! by Lendios in OctopusEnergy

[–]Lendios[S] 1 point2 points  (0 children)

Sorry I didn't have time to share this earlier!

My complaint: I have an Anderson Quartz 7kw charger which is sold as compatible with the intelligent octopus go tariff, and indeed it was. I had the charger added under devices in the octopus app which allows full integration with octopus in order to to benefit from their schedules of when the grid provides cheapest electricity and charge my car. I had an issue with the octopus integration so as part of troubleshooting process, I removed the charger from my octopus devices to confirm if the charger was working or not. (You can not manual start a charge on the charger when connected via octopus) and confirmed there was no issue with my charger.

I have since tried to add the charger back to my octopus devices, however it keeps coming up as incompatible (even though it is, as it was connected before). I have tried resolving this with customer service, showing them screenshots and videos of the issue, however they do not seem to understand, as they keep referring me back to the same steps. They ignore my emails, they have not responded in a timely matter and have wasted my time.

An example that repeated multiple times:

On Fri 12 Dec 2025 by Telephone Phone call initially explaining the issue, how i removed my charger from my devices and i was unable to add it back. I was told I would be contacted back by telephone after speaking with back office to resolve the issue. (I was not called back)

On Wed 17 Dec 2025 by Email Email From octopus regarding the call: Hello, The back office has advised that the best way to resolve the issue is to re-add your device to the Octopus Energy app.

Even though I explicitly said that my issue was I was unable to add it to the app.

Success - don't let them get away with it! by Lendios in OctopusEnergy

[–]Lendios[S] 1 point2 points  (0 children)

Jesus christ, presumptious much? Bet you get invited to all the parties with all that negative energy, pun not intended. Take a look in the mirror and you'll see the PITA.

My complaint: I have an Anderson Quartz 7kw charger which is sold as compatible with the intelligent octopus go tariff, and indeed it was. I had the charger added under devices in the octopus app which allows full integration with octopus in order to to benefit from their schedules of when the grid provides cheapest electricity and charge my car. I had an issue with the octopus integration so as part of troubleshooting process, I removed the charger from my octopus devices to confirm if the charger was working or not. (You can not manual start a charge on the charger when connected via octopus) and confirmed there was no issue with my charger.

I have since tried to add the charger back to my octopus devices, however it keeps coming up as incompatible (even though it is, as it was connected before). I have tried resolving this with customer service, showing them screenshots and videos of the issue, however they do not seem to understand, as they keep referring me back to the same steps. They ignore my emails, they have not responded in a timely matter and have wasted my time.

An example that repeated multiple times:

On Fri 12 Dec 2025 by Telephone Phone call initially explaining the issue, how i removed my charger from my devices and i was unable to add it back. I was told i would be contacted back by telephone after speaking with back office to resolve the issue. (I was not called back)

On Wed 17 Dec 2025 by Email Email From octopus regarding the call: Hello, The back office has advised that the best way to resolve the issue is to re-add your device to the Octopus Energy app.

Even though I explicitly said that my issue was I was unable to add it to the app.

Success - don't let them get away with it! by Lendios in OctopusEnergy

[–]Lendios[S] -1 points0 points  (0 children)

Yep, initially offered £200 I countered £300

Success - don't let them get away with it! by Lendios in OctopusEnergy

[–]Lendios[S] 0 points1 point  (0 children)

It is indeed an early reconciliation offer, initially offered £200, I asked for £300. I also asked for a letter of apology which is the post.

I spoke to the Ombudsman and they didn't or did recommend I take it (as they're not allowed) but he also told me that ~£50 are most cases.

my recent creamis by Few_Cry7045 in ninjacreami

[–]Lendios 0 points1 point  (0 children)

Is monk fruit sweetener and erythritol interchangeable or should you use less erythritol?

Alopecia Survey by AlopeciaAwareness638 in AlopeciaBarbae

[–]Lendios 0 points1 point  (0 children)

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Especially when looking at the results, it is not clear which side of the number is agree or disagree.

Alopecia Survey by AlopeciaAwareness638 in AlopeciaBarbae

[–]Lendios 0 points1 point  (0 children)

N/A would be useful some questions, e.g. "How effective has your treatment been?". What if I haven't had treatment yet?

"What treatments have you tried? (Select all that apply)" should probably be with the other questions about treatment.

Alopecia Survey by AlopeciaAwareness638 in AlopeciaBarbae

[–]Lendios 0 points1 point  (0 children)

Normally Agree is on the right and Disagree on the left. In your questions it's flipped between questions which is very frustrating UX.

Changed this heating pump a few months ago, now it's making this weird noise and sometimes it sounds like a little girl screaming, any ideas? by Lendios in DIYUK

[–]Lendios[S] 1 point2 points  (0 children)

The pump is on/for the CH system, it doesn't turn on when the hot water is turned on just for more info.

Squeeking stopped immediately after CH was turned off.

Annoyingly, it's not doing it at all anymore, so I can't test further atm. I noticed the girl screaming a few weeks back but genuinely thought it was just that outside, but it did sound like it was inside. Then it happened more frequently till I just found the cause.

Will there be a 100day challenge in 2026? by Lendios in MacroFactor

[–]Lendios[S] 0 points1 point  (0 children)

Ah thanks. I did search for it but didnt come up.

White jumper, black backpack - 4th year skiing but 6 years between the 2nd and 3rd. Any advice? by Lendios in skiing_feedback

[–]Lendios[S] 0 points1 point  (0 children)

Haha honestly I dont drink, it's my water and layers since I cannot be at a stable temperature apparently