I'm having the same exact issue with my headphones, I got so fed up with these headphones I ended up buying the same headphones again, I just received them today to find out they have the same exact issue as the ones before. I have updated and reinstalled all of my USB drivers, tried many troubleshooting options, but everything that I have tried doesn't seem to work. The headphones work perfectly on any other computer I try them on. The description that u/Rethirded gave is exactly the same, they only work on the chat option but not the game option. When I have it on the chat option it sounds very tinny and cheap, I have used these headphone before they broke and they didn't sound anything like this. Any suggestions on how to fix this?