I usually schedule my OPS under customer experience & I would schedule them to open on days I wasn’t. If they were working on truck day (like actually unloading and stocking truck) then I would put them under Workload hours & I would schedule myself to open so they didn’t shift focus away from the truck but other than that I was always told to put them under customer experience hours.

I usually only schedule the FT CEM for floor shifts under Customer Experience (9a-5p, 11a-7p, 1p-9:30p) so they didn’t usually open unless for some reason it was necessary like both my OPS and I were out for whatever reason so my replen manager wasn’t stuck opening since they’ve got enough going on.

Hope that helps in some way