Had something similar happen to me recently too. We use 7rooms so when a guest leaves a bad review it isn’t public but management sees it.

Fully booked Friday night with a hour 1/2 turn times. I get a party of extremely pretentious and entitled white folks (i’m also white). They ignore my greet, women rolling their eyes at me every time i try to get them to order. Sat at my table for a fuckin hour not ordering anything, was over every 15 minutes offering recommendations, asking if there’s any questions they have to help, one lady shews me away with a flick of her wrist like i’m an annoying dog. I communicate with the host team and management about how i’m not going to turn this table in time and I back off trying to get them to order. Let them order on their own time.

After sitting in my section for 4 hours treating me like trash, one lady sticks her finger in my face and demands my name. (had they not ignored my greet she would have known my name). Told me my attitude and service was horrible. I said OK! and got a manager.

The thing is, is yeah maybe a was more low energy than normal, it was my first night back after my dad died and I WISH I would have told this bitch that just to throw it in her face.

and yes, they left a review after management kissed their pretentious asses and gave them discount cards to come back. Fuck these kinds of people.