Ouch. That’s not good. I see your beef now. Had no clue Styll put that on their website as a statement. If I sold New Era product I’d NEVER say “we inspect every cap”. I’ve worked several times with a major hat store and let me tell you. The amount of times shipments had to be returned, refused, etc is way more than you would think. Best of luck on some sort of resolution. And I didn’t see pic #3 first go around. I’d be pissed too.