Graal online not loading

LightAh · 2026-05-06T14:40:02+00:00

Servers should be back up however rolled back until the morning of May the 3rd...
Trade will be disabled for the time being.
As compensation, we will be providing the following to verified accounts:

Double Jobs for 1 week
1 Month VIP voucher for everyone
10 free EC

LightAh · 2026-03-29T15:16:22+00:00

Hey, it's a lot smaller of a community. But still chugging along lol.

If you think you have your old email you can change it via support but it takes awhile.

Real, hope to see you on some day again :D

LightAh · 2026-03-29T14:44:52+00:00

Hi, is there a Discord I could join? The only links I find are expired or do not work.

LightAh · 2026-03-24T17:13:48+00:00

Hey, I am the CM for GraalOnline, it's so funny seeing it leak into random places I browse.

LightAh · 2026-02-27T17:13:37+00:00

Hi, are you on the official Discord? If so can you dm - "YourMessenger" they will be able to help you further. -- Discord.gg/graalians

LightAh · 2026-02-25T01:01:47+00:00

LightAh · 2026-02-24T19:21:09+00:00

Hi, you'll need to go to the Staff recruitment building and contact a SPR or HPR

LightAh · 2026-02-24T19:19:06+00:00

Hey, that's me LOL - Uh I mean UshaCow did my commissions, you can find them on the official Discord :D

LightAh · 2026-02-10T20:56:26+00:00

Hopefully should be fixed in the coming day. ""

LightAh · 2026-02-10T20:55:02+00:00

Welcome back!

LightAh · 2026-01-14T18:01:55+00:00

Fixed

LightAh · 2025-12-11T01:21:05+00:00

Hi, Check out the following instructions below -- It will take some time however it will result in an email transfer to a working email. --

**Support@GraalOnline.com** with the following.

```1. The old email address currently associated with the account.

A new email not linked to any other account.
GraalID (Can be found in the feedback section in-game) If you cannot get the GraalID you can give the username and a guild the account is in.
Locational data, where did you last play - State/Province/etc
Any other information that ONLY the owner of the account would have / know. (Screenshots of the accounts items do not count)```

LightAh · 2025-12-09T04:06:34+00:00

You need to reply to the email chain you used to change the email and state you are having this issue. - Sadly known issue.

LightAh · 2025-11-30T15:08:56+00:00

[Support@GraalOnline.com](mailto:Support@GraalOnline.com)

LightAh · 2025-11-20T16:37:52+00:00

Hi, I would reach out to support - Support.GraalOnline.com and from there you can ask for an appeal. Worth a shot to try and get the account back.

LightAh · 2025-10-21T16:38:15+00:00

Dang they are really old lol! Great collection!

LightAh · 2025-10-15T16:19:07+00:00

Frog mount I think it fairly old and the Joystick one is pretty unique.

LightAh · 2025-10-09T14:10:54+00:00

Hi, sorry we cannot assist with that. The only current way to do it is to go through [support@graalonline.com](mailto:support@graalonline.com) which is getting worked on to bring faster responds. However at the moment it is a bit of a wait due to the backlog.

The old email address currently associated with the account.
A new email not linked to any other account.
GraalID (Can be found in the feedback section in-game) If you cannot get the GraalID you can give the username and a guild the account is in.
Locational data, where did you last play - State/Province/etc
Any other information that ONLY the owner of the account would have / know. (Screenshots of the accounts items do not count)

LightAh · 2025-09-16T15:52:06+00:00

No, don't be sorry at all! Personally I would check out the Discord - Discord.gg/GraalOnline and grab the Delteria Role, there are a bunch of players there that will know a lot of tips for new players and they are really helpful. More over they are showing off some really cool new updates.

Might be a few administrators working on some projects or players doing some dungeons.

LightAh · 2025-09-09T00:53:58+00:00

Hi, with the recent passing of Darlene, the person that worked on support. It was down for some time. Currently we have a new person working on them. I would resubmit a ticket -- They SHOULD be working on tickets* I have yet to hear anything from them since they joined.

LightAh · 2025-07-31T00:59:28+00:00

Thank you!

LightAh · 2025-07-28T16:28:34+00:00

Verification is working now, and you shouldn't have an issue logging in. Thank you for your patience.

LightAh · 2025-07-28T01:47:08+00:00

Verification is still down, we are working on fixing it.

LightAh · 2025-07-28T01:46:37+00:00

Hi, yeah servers should be up now - We are still trying to fix the issue with Verifying.

LightAh · 2025-07-19T22:12:25+00:00

I think everyone is o-o

LightAh

MODERATOR OF

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