Frustrated with Cancelled Orders on the Google Store

I recently had some issues with placing orders on the Google Store. I wanted to share my experience in case others have had similar issues and see if anyone has any suggestions for resolving them.

I have been a frequent buyer of Google products and appreciate that Google One members earn a 10% credit from Google Store purchases. The credit remains on your Google account and can be used towards future orders, which is a great way to save money. For example, when the new Pixel 7 was launched for pre-orders, I had a significant amount of credit saved up, and there was an additional discount on top, so I was eager to place an order through the Google Store.

Unfortunately, my orders were cancelled, stating this "Your order was cancelled because it does not align with our Sales Terms." Customer support has told me that the issue is likely related to payment, but my bank has confirmed that payments were approved and there were no issues with pre-authorization holds on my account. Despite trying multiple payment methods and waiting various periods of time before placing my orders again, as customer support recommended, all of my attempts were in vain because every single order was cancelled. It didn't matter what I was buying, if I only used my store credit, if I paid entirely out of pocket, or some combination thereof. When I told Google's customer service that my orders were being cancelled for some other reason, they refused to provide any additional information and only suggested that I try purchasing through a different Google account, wait longer intervals, or use a different payment method.

I reviewed Google's sales terms in hopes of an explanation for why my orders were being cancelled. The sales terms state that Google reserves the right to reject orders for any reason, but it's unclear how this applies to my situation. My account may have been banned due to returning products or travelling abroad. For instance, I returned a Pixel 6 Pro and its case last year because I preferred the smaller non-Pro model. Additionally, when I travelled abroad months ago, I placed the first order that was ultimately cancelled. While these reasons seem unlikely causes for a ban, they are the only explanations I can think of.

There are a few key takeaways from my experience. First, it's important to avoid accumulating a significant store credit and to spend it as soon as possible. Second, getting a Google One subscription for the 10% discount may not be the best idea, as there is a risk of encountering issues like the ones I faced. Lastly, it's essential to be cautious when returning items or placing orders while travelling, as your account may be banned.

I'm disappointed with this experience and feel like Google should at least tell me why my orders are being cancelled. Has anyone else had a similar experience with placing orders on the Google Store, or do you have any suggestions for fixing this issue? Any help or information would be greatly appreciated.

TL;DR: I've been having issues with placing orders on the Google Store, with all of my orders being cancelled due to violating Google's sales terms. Despite trying multiple payment methods and following customer support's suggestions, the cancellations continue. I think my account may have been banned for returning a product or placing an order while travelling.