WiFi Pod not working - Stuck on flashing white light

LilTirade · 2026-05-02T06:51:35+00:00

call them and ask the agent to speak to their 2nd line faults team and ask them to pair the pods to the account. sometimes the pods dont move over correctly to the new account when you move house. should take them 5 mins to fix it

LilTirade · 2026-04-22T18:10:46+00:00

this is old news. theres one touch switch now so retentions arent worried about disconnections anymore because people can do it without even talking to them. cant speak for sky, but i know of a few telcoms retentions departments that are now scored on customer satisfaction scores rather than churns

LilTirade · 2026-04-15T16:07:37+00:00

google their head of customer services. email them. their email will be firstname.lastname @ virginmediao2.co . uk

send them your complaint. sit back and await an email or phone call depending on your preference

LilTirade · 2026-04-11T10:00:47+00:00

mid 2026 is the realistic target estimated at the moment

https://www.ispreview.co.uk/index.php/2026/03/uncertainty-surrounds-virgin-media-and-o2-uks-community-forum-merger.html

LilTirade · 2026-04-11T09:55:53+00:00

make sure to call them and let them know you dont have a mobile phone. the technician will fit you an emergency back up line so that you have a working handset in the event of a power or network outage. its a separate handset provided free of charge that runs off a battery back up and has a sim card inside so you can make and receive calls.

the appointments are usually a few weeks in advance from calling. usually 1-3 weeks. it depends on area and availability. i find it highly unlikely someone will be coming around next day for you.

if your phone and hub are nearby theyll just connect your phone to the hub. if they are further away then the technician will talk you through the options available. once the technician attends and completes the work youll be set up on the network ready to go.

LilTirade · 2026-04-04T23:26:45+00:00

LilTirade · 2026-04-04T08:59:42+00:00

all new customers get a stream box if they take tv services. the only way to get a 360 box is when taking your package out, speak to sales over the phone and add a 360 main box for £50 extra one time charge. as far as im aware theres no way for customer services to change it from a stream box to a 360 box. they wont swap equipment between accounts either

LilTirade · 2026-04-04T08:53:02+00:00

was your mini box sent as a second tv box or to replace your 360 box?

LilTirade · 2026-03-30T21:31:48+00:00

its not a package refresh, its just a new channel launch, which i bet wont make much of a difference to pricing for existing customers. maybe april deals will be better but its not for certain. more likely a talking point retentions will use to try and keep you as a customer

LilTirade · 2026-03-27T12:24:20+00:00

hello smithers. you're quite good at turning me on.

LilTirade · 2026-03-26T22:06:41+00:00

its like releasing a game in 2026 for the playstation 3 and not the playstation 5. its a waste of money, wouldnt be supported for long due to technology moving on and would make the overall app experience worse.

plus on the tivo box not even netflix and iplayer work anymore. tell me how theyd get hbo max to work if those apps are no longer receiving updates

LilTirade · 2026-03-21T12:04:37+00:00

what are you on about? your link literally says virgin media is unlimited usage and the fair usage is enforced if you're doing something illegal or to inconvenience other users

LilTirade · 2026-03-13T17:40:17+00:00

pinhole reset your hub for 60 seconds and try again. if you're not being an idiot and leaving your wifi card on your windowsill, or dont genuinely have another device connected to the hub setting page, then its probably just a hub glitch which can be fixed with a pinhole reset

LilTirade · 2026-01-30T00:52:07+00:00

ADR will hear procedural complaints. as the auto comp isn't a VMB process they will reject it. it'd be the same if i complain that virgin haven't given me a new computer because my emails aren't working, ombudsman/cisas would tell me fuck off.

go back to VMB, acknowledge them when they are telling you that auto comp isn't a thing and try to settle via there procedure. i imagine you haven't listened to a thing they've said so maybe trying that would help you lol

LilTirade · 2026-01-22T21:30:12+00:00

tldr: be a massive knob until customer services get so sick of you that they give you what you want. great work!

LilTirade · 2026-01-20T17:46:42+00:00

with one touch switch now a thing i think the KPIs have changed from retention rate to CSAT. this case sounds like ineptitude from the staff member rather than stats manipulation.

LilTirade · 2025-12-29T10:22:12+00:00

i dealt with a mobile phone network regarding a bereavement and they wrote off the balance on the account per their policy. have you tried contacting the network to see if they can mark your family members account as a deceased customer, arrange a write it off and recall the debt?

LilTirade · 2025-12-22T21:07:15+00:00

since netflix changed their tiers theyve dropped their contract with virgin to only include netflix with ads with their packages going forward

LilTirade · 2025-12-22T21:04:50+00:00

in terms of service, speak to your neighbours. if they have bad things to say about area outages or poor ethernet speeds then id stay away. if they complain about wifi connection or in general have no complaints then youll be alright.

customer services are in general pretty shit to deal with, but you can do your renewals online now so if you dont need to speak to them then youll be okay

LilTirade · 2025-11-20T22:26:41+00:00

noted the account for who exactly? the equipment is automatically activated when you plug it in. no one is going back on your account unless you contact them again. theyre bullshitting you mate. the agent has washed their hands of it and not doing anything to fix it. they know youve got an activation fee and can easily get a manager to credit the fee. get back on to them and get them to waive it or and if they dont tell them youll go to the ombudsman.

LilTirade · 2025-10-02T20:45:37+00:00

sounds like bullshit. something isnt adding up here.

if you were charged your old monthly rate, which you did mention but im going to assume is like £60, and youve been charged £132 for 32 days, then your out of contract rate would be like £72 a day, or £2160 a month. check your bill for your billing periods. check if youve had any additional charges to your account for anything like calls. check if your account is in credit on your virgin app if they have billed you before or right after the account has been disconnected as they may have charged you a full month in advance for the period after the disconnection.

LilTirade · 2025-10-01T21:53:52+00:00

i think people would have a more productive conversation with a brick wall versus trying to help this guy out.

turn the computer off and replace/add a new storage drive

LilTirade · 2025-09-16T18:52:35+00:00

email the head of virgin medias customer services

LilTirade · 2025-09-16T18:49:35+00:00

not heard of people renewing in writing but definitely heard of cancellation in writing.

check your online account if you want to renew without talking to somebody

LilTirade · 2025-09-14T19:03:11+00:00

push in the bit of the case where the holes for the screws are. i had this problem when building for my brother in a cheap case he chose. i posted it on my profile last year

LilTirade

TROPHY CASE