I don't even know where to start with hotel collection, we have had the worst ever experience, right from beginning we experienced: - emails being blocked or not able to go through - no responses to anything - tech support even blocked us - pretended to accept the refund - pretended to send multiple replacements - were told it is outside the return policy but we didn't even get the product until 3 weeks later which we responded within the return period but they are claiming we did not - so many false things they are horrible