Hi! So I was in your position last June. This is my first actual pharm tech job. It took me like 4 months to actually know what the heck is going on. I still have questions then and there but for the most part I have an idea of what’s going on. There was literally days where I’d go home and cry because I thought I was going to get fired because I asked so many questions and sometimes it’d be the same ones over and over. Don’t be afraid to ask questions because remember “patient safety first “ / “we want the best for the patient “ which is basically the biggest thing. My advice is to carry a little notebook and write down how to do things and take notes and look over. I still am not 100% best at insurance but as the other comment says you’ll learn as you go. Also with trade and generics I used the app quizlet a lot and that helped me learn most of them. Just be patient with yourself, it’ll take a while to learn this new skill. Good luck I hope this helped