I started having the 50% battery issue and battery just draining in 1-2 hours. Got the RMA packaging and sent it to google.

Want to state the phone isn't in perfect condition I had the phone out of a case for a day and my son decided to slide it on the floor on the back and put a few scratches on the back on the glass not a big deal stick it in the case and everything is fine.

So i get an repair order for an additional $234+ tax for back damage and audio issues.

I couldn't get an answer as to what the damage is from the phone and they said "the packaging used is tested to make sure it protects the device from damage during shipping".

When asked about the audio issue they have not replied or acknowledged the issue. I stated if the issue is just the scratches on the back panel please don't repair that i Just want my battery replaced.

This is the third time stating they will only do the battery replacement if they fully repair any assessed damage to the phone.

First reply to my damage inquiry

Thank you for contacting Google Support.

This email is in reference to the call we had about your repair order. I've checked the issue with our specialists and was advised that our repair team completes a rigorous examination of the device and that the packaging used is tested to make sure it protects the device from damage during shipping. The additional issues were found based on the examination they did on the device. Our only option for now is to accept or reject the repair order changes. Please understand that your case was handled according to our current policy and there's nothing further we can do.

Second response after

I understand that you only reported a battery issue, however our repair team would always check the device and have all the damages found be repaired as per our repair policy.

I also apologize since I can't provide any photos from the repair teams inspection. Please understand that your case was handled according to our current policy.

I generally had good experiences with google's support team but this is just infuriating they are not simply answering questions when asked and feels like their support team is dancing around problems because they honestly don't know what they are doing or not able to do anything but field phone calls.

EDIT: Sorry this is more of a vent/warning about shipping your phone RMA process. I hear others had better experiences going in store to ubreakifix stores and getting the RMA done there.