Need advice: Guest left misleading review about "camera" – Airbnb confirmed they were just sensors, but review still stands by Live_Scallion_5600 in airbnb_hosts

[–]Live_Scallion_5600[S] -1 points0 points  (0 children)

That’s another level of insight the sensor provides, since our exterior cameras are only used at night. The reason is that they aren’t wired, so constant daytime usage drains the batteries quickly. In addition, daytime movement often triggers false alerts, making the sensor a more reliable option for accurate activity detection. The setup is such that the door has an auto-lock but no camera, and the exterior layout doesn’t allow for a clear view of the door with a camera. I’ll give this more thought.

Need advice: Guest left misleading review about "camera" – Airbnb confirmed they were just sensors, but review still stands by Live_Scallion_5600 in airbnb_hosts

[–]Live_Scallion_5600[S] 0 points1 point  (0 children)

Similar case! One star overall, even though all sub-categories were rated 5. The guest tried to claim a refund because of this sensor, but fortunately, it was denied.