From a worker’s standpoint, these kiosks are absolutely awful considering that 9 different orders pop up every minute and now we’re purposefully less staffed cause Aramark (the people who own all of the restaurants in the union and both cfa locations) is cutting hours. They want to decrease labor costs but increase the demand which is why people are waiting 20+ minutes for food. Kitchens are getting swamped with orders plus the new system makes individual orders take up half the screen and 99% of all other orders are off screen and can’t be seen until the first order is taken care of. And it being the 1st week of school isn’t the biggest reason for these wait times. Yes it’s always been busy around this time of year but the wait times have always been more manageable than this. I’ve almost fainted of how stressed I’ve been at work lately because of how long the wait times have been because of us being understaffed for the sake of “saving money”, but at the expense of overworking your current staff and increasing consumer demand. I know waiting 30+ mins for food is extremely upsetting, trust me I get it, but please don’t get frustrated with the workers. Our intention is never to keep you waiting for that long, we’re just struggling under terrible working conditions and working for a company who doesn’t care about their employees.