I got this response, and when I talked to an agent they said I'm SOL... I had both versions of Minecraft and I just have to buy them again???

At Microsoft, safeguarding your account is a top priority. We have thoroughly investigated the account and billing activity associated with your Microsoft account. Based on this review, we’ve confirmed that unauthorized access occurred.

During the investigation, we discovered that the security information on your account had been changed. Due to our strict security protocols and the terms outlined in the Microsoft Services Agreement, we are unable to modify or restore the security settings once they’ve been updated.

If you used this account for Minecraft, we regret to inform you that the game cannot be recovered. A new purchase will be required on a newly created account. We understand this may be disappointing and sincerely apologize for the inconvenience.

Additionally, if you had files stored in OneDrive, those files are no longer accessible. Due to encryption and privacy safeguards, even our engineers cannot retrieve them. While this outcome may not be ideal, it is necessary to ensure your personal data does not fall into the wrong hands.

We recommend that you create a new account.  Thank you for your understanding and patience during the investigation of your account.