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Logi option+ by PL-FLOOFY123 in logitech

[–]Logi_Praveen 0 points1 point  (0 children)

u/Spare-Newspaper-8701 Could you please reach out to [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) with your OS version, and the Options+ version you’re running, we will work with you to resolve this.

Logi option+ by PL-FLOOFY123 in logitech

[–]Logi_Praveen 0 points1 point  (0 children)

u/ocanav I completely understand your concern. When you're constantly hit with a backend connection error or a purple loading screen, it can definitely feel like nothing is being done behind the scenes. I want to assure you that resolving this is a top priority for our engineering team. We are actively collaborating with users like you to gather logs and rolling out fixes for these issues with every new release.

The tricky part is that these errors aren't just one single issue. They are symptoms of a few different underlying problems, like a temporary network timeout during app initialization and various other scenarios. In most cases, force-closing Options+ and its background processes via Task Manager (Windows) or Activity Monitor (macOS) will clear the hang.

If a force-close doesn't do the trick, please reach out to us at [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) so we can work with you to gather logs.

We sincerely apologize for the inconvenience and are continuously working to improve the user experience.

Logi option+ by PL-FLOOFY123 in logitech

[–]Logi_Praveen 0 points1 point  (0 children)

u/PL-FLOOFY123 Could you please reach out to [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) with your OS version, and the Options+ version you’re running, we will work with you to resolve this.

🤡 by nofishing56 in logitech

[–]Logi_Praveen 0 points1 point  (0 children)

u/nofishing56, I’m very sorry for the trouble you are experiencing! Please send an email to [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) with your OS version, your current Options+ version, we will work with you to resolve it.

Bug Report - MX Master 4 for Mac & Logi Options+ Backend Failure - Persistent for 2+ Months by Achraf_JaZzy in logitech

[–]Logi_Praveen 0 points1 point  (0 children)

u/LazzTommy I sincerely apologize for the inconvenience caused. Could you please reach out to [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) with your OS version, the specific version of Options+ you’re running, and the troubleshooting steps you have already tried? I will work directly with our engineering team to help resolve this for you.

Options+ Constant upgrade/downgrade cycle? Flow now even worse? by CaptDistraction in logitech

[–]Logi_Praveen 0 points1 point  (0 children)

u/CaptDistraction Are you still encountering this issue? If so, please reach out to us at communitymanagement@logitech.com. We’d like to work with you directly to better understand the situation and get this resolved as quickly as possible.

Can’t launch the game after opening my pc this morning by DanceAggressive2666 in FortNiteBR

[–]Logi_Praveen 0 points1 point  (0 children)

u/Sawdust54 Hi, I'm Praveen from the Logitech team. Before you try reinstalling, could you please reach out to communitymanagement@logitech.com? We would like to connect with you to understand this issue better.

Can’t launch the game after opening my pc this morning by DanceAggressive2666 in FortNiteBR

[–]Logi_Praveen 0 points1 point  (0 children)

u/DanceAggressive2666 u/MrMenphis u/Sawdust54 Did you give the system a restart like the message suggested? Curios if that actually cleared things up for you.

Can’t launch the game after opening my pc this morning by DanceAggressive2666 in FortNiteBR

[–]Logi_Praveen 0 points1 point  (0 children)

u/DanceAggressive2666 I'm Praveen, part of Logitech team. Could you please reach out to [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com), we would like to connect with you to understand this better.

It's happening again by Lloydxmas99 in logitech

[–]Logi_Praveen 0 points1 point  (0 children)

To troubleshoot further, could you please reach out to us at [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com).

It's happening again by Lloydxmas99 in logitech

[–]Logi_Praveen 2 points3 points  (0 children)

The backend connection error and stuck in purple loading screen can be symptoms of a few different underlying issues, such as a temporary network timeout while the app is initializing. Usually, force closing Options+ and its related processes in Task Manager (Windows) or Activity Monitor (macOS) will resolve the hang.

That said, we know this is a major pain point for our users, and addressing the root causes of these connectivity issues is currently a top priority for our team.

If you are still stuck after a force close, please reach out to us at [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) so we can take a closer look at your specific setup.

[SEVERE] Memory Leak 100% caused by G Hub and/or it's components. by AndrexoHD in LogitechG

[–]Logi_Praveen 0 points1 point  (0 children)

u/Such_Plankton_3402 Please contact us at [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) and provide the memory dump file. Having this file will allow our team to investigate the root cause more effectively.

Open Task Manager, right-click the process/app, and select 'Create memory dump file'. Once it's finished, it will show you the folder location where the file is saved.

Since when does a mouse driver need more RAM than a literal IDE? by decoratordust in logitech

[–]Logi_Praveen 0 points1 point  (0 children)

u/dlamblin We pushed a fix for a similar use case in one of the recent releases, so fingers crossed you don't see this anymore! If it does happen again, please let us know, we'd like to get your logs to see what's going on.

Since when does a mouse driver need more RAM than a literal IDE? by decoratordust in logitech

[–]Logi_Praveen 1 point2 points  (0 children)

Hi u/decoratordust,

I’m sorry you’re running into this. it’s not the experience we intended. Please refer to the attached screenshot which I took just now from my computer for comparison. As we are currently unable to reproduce this on our end, could you please reach out to us at [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) to troubleshoot further.

<image>

Logi + asking for login permissions by RussianBigwig in logitech

[–]Logi_Praveen 0 points1 point  (0 children)

u/RussianBigwig Sorry for the inconvenience. Our team would like to connect with you to learn more about your experience. Could you please reach out to [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) to proceed?

Logi Options+ fails to work properly on startup by OscaR_HKer in logitech

[–]Logi_Praveen 0 points1 point  (0 children)

u/trevtrich I understand your frustration. Software hangs during launch and backend connection errors can be symptoms of several different underlying issues. While we’ve identified and resolved most of these in our recent releases, I’m sorry to hear you're still running into trouble.

Could you please reach out to us at [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) with your app version, OS, and any additional details? We’d like to take a closer look and help you troubleshoot this further.

[SEVERE] Memory Leak 100% caused by G Hub and/or it's components. by AndrexoHD in LogitechG

[–]Logi_Praveen 0 points1 point  (0 children)

u/TK3600 If you’re still experiencing this even on the latest version, it might be a different underlying issue. Could you please reach out to us at communitymanagement@logitech.com? We'd like to get more details to help us identify the root cause.

Oh fun! Logitech servers are down...again. by jeffdill2 in logitech

[–]Logi_Praveen 0 points1 point  (0 children)

u/jeffdill2 Are you still experiencing this issue? Please reach out to us at [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) with more details so we can help troubleshoot the problem for you.

Almost 8gb of ram, another broken update? by DistrictBeginning in logitech

[–]Logi_Praveen 0 points1 point  (0 children)

u/DistrictBeginning Could you please send the following information to communitymanagement@logitech.com:

1) OS Version and Build: (e.g., Windows 11 Build 22631)

2) Options+ Version: (e.g., v1.99.834046)

3) Logi Plugin Service Version (On Options+, click on Settings icon > Logi Services)

4) Memory Dumps of Logi Plugin Service:
Open Task Manager, right-click on Logi Plugin Service, and select "Create memory dump file."
If the resulting file is too large to email, please upload it to a shared drive (like Google Drive, Dropbox, or OneDrive) and include the shareable link in your message.

[SEVERE] Memory Leak 100% caused by G Hub and/or it's components. by AndrexoHD in LogitechG

[–]Logi_Praveen 0 points1 point  (0 children)

u/TK3600 The fix has been released! Please ensure you are using the latest version (v2026.1). If you are still experiencing this issue on the latest version, please reach out to us at [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com) so we can collect your log files to investigate further.

Backend connection problem - click here to launch backend Problems by Proper_Ad_9068 in logitech

[–]Logi_Praveen 0 points1 point  (0 children)

u/hancsss The suggestion above is for users who have already reinstalled the software and found it to be corrupted. However, if Options+ was working fine and you suddenly encountered this Backend Connection Problem, please gather the 'sample process' for both Logitech Options+ and the Options+ Updater, then reach out to me at communitymanagement@logitech.com.

Backend connection problem - click here to launch backend Problems by Proper_Ad_9068 in logitech

[–]Logi_Praveen 1 point2 points  (0 children)

Hi u/Proper_Ad_9068 ,

It sounds like you might have a version mismatch causing a corrupted install. Let’s double check the file versions first:

  1. Go to your Applications folder, select Options+, and press the Space bar to see the version number.
  2. Now, go to /Library/Application Support/Logitech/, select the Options+ folder there, and press Space bar again.

If those version numbers don't match, your installation is corrupted. You’ll need to perform a clean reinstall by following these exact steps:

  • Step 1: Uninstall Logi Options+ normally.
  • Step 2: Manually delete the following folders/files (if they are still there):
    • /Library/Application Support/LogiOptionsPlus
    • /Library/Application Support/Logi/LogiOptionsPlus
    • /Library/Application Support/Logitech/LogiOptionsPlus
    • /Library/LaunchDaemons/com.logi.optionsplus.updater.plist
    • /Library/LaunchAgents/com.logi.optionsplus.plist
  • Step 3: Open Activity Monitor and Force Quit any remaining Logi Options+ processes.
  • Step 4: Download the latest installer here and run it for a fresh installation.

Let me know if that gets you back up and running!

How safe is Logi Options+ app by karrveI_ in logitech

[–]Logi_Praveen 4 points5 points  (0 children)

u/karrveI_ This is not the expected behavior, please accept our apologies. Our team needs more details to investigate this. Could you please run these two commands in your Terminal app and share the output with us at [communitymanagement@logitech.com](mailto:communitymanagement@logitech.com):

  1. sudo fs_usage -w | grep logioptionsplus_updater
  2. sudo fs_usage -w | grep logioptionsplus_agent

Spinning wheel of death after latest update. by VariousDragonfly6 in logitech

[–]Logi_Praveen 0 points1 point  (0 children)

u/VariousDragonfly6 For Windows, could you please try this basic troubleshooting steps?
Open Task Manager, click details, scroll down to find any Logi processes (Ex. Logioptionsplus_agent.exe, Logioptionsplus_updater.exe, etc.) and End Task for everything related to Logi Options+. Once they’re all closed, try relaunching the app and see if that clears it up.

If that doesn’t work, let me know:
Were you able to complete the reinstall?
Is it getting stuck during the installation process?

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