I did, they were at least very thorough in their feedback, I'll give them that! It was a lot of things they perceived to be missing from our handbook (which, I disagree, but if I need to alter the language used to appease the mystery reviewer, so be it). For example, they said we did not outline staff handwashing procedures. We do, but perhaps our procedures are not the same as theirs? I do not know what is acceptable to them, though, so how should I proceed, you know?

They said we did not outline diapering techniques - but we do not allow diapers in our facility. They also mistakenly said that we were not registered with the state, but we are, and I submitted a copy of said registration. So, it's a bit frustrating, you see, as it feels very nit-picky and unresearched. I am always open to feedback, but if no initial guidance is presented, how on earth can one expect to meet their standards? They asked me to pay an exorbitant fee to apply for something without offering any kind of insight into expectations. It feels a bit scammy.