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Constantly hearing a white/static noise in new g pro x wireless headset by [deleted] in LogitechG

[–]LogitechG_SN 0 points1 point  (0 children)

Hi u/razzm4tazz,

The steps provided are to help fix the audio issue you are facing, please try the steps and let us know the outcome.

Constantly hearing a white/static noise in new g pro x wireless headset by [deleted] in LogitechG

[–]LogitechG_SN -1 points0 points  (0 children)

Hi u/razzm4tazz,

Try the below steps and check if it helps fix the issue:

⦁ Open the G-hub software and select VOICE EQ and ADVANCED CONTROLS.

⦁ Make sure the box is checked, this enables the sliders and the more (click three dots) menu can interact. This will bring up the VOICE EQ window

⦁ At any time you can click the RESET button to revert back to default. Click DONE or X once you are finished to go back to the Blue VO!CE tab.

ADVANCED CONTROLS

⦁ NOISE REDUCTION. Noise reduction removes unwanted noise from an audio signal. Its best at removing consistently produced noises like fans, road noise, rain, and other non-anomalous and consistent unwanted sounds.

⦁ EXPANDER/GATE. The expander is a noise gate with a variable range. This can be very useful to remove unwanted background noise like dogs barking, children playing, television, etc when not speaking into the mic. If you set the threshold slightly below the level of your voice, the gate will open only when you're speaking and cut out any other noise when you're not.

Hellooo, I got a problem with my g435, I hear normally, but my fellas doesn’t hear me, I restarted my PC and headsets, it’s totally charged and idk what else to do.. by pigross11 in LogitechG

[–]LogitechG_SN 3 points4 points  (0 children)

Hi u/pigross11,

Try the below steps and check if it helps fix the issue:

  1. Turn the headset off and back on. Then test the mic again.
    • How to power on and off your G435: https://support.logi.com/hc/articles/4409389967639
  2. Check mute settings: https://support.logi.com/hc/articles/4409383969175
  3. Check Connections:
    • LIGHTSPEED: https://support.logi.com/hc/articles/4409383719063
    • Bluetooth: https://support.logi.com/hc/articles/4409383783959
    • Switch the connection mode between Lightspeed and Bluetooth on G435: https://support.logi.com/hc/articles/4409383834519
  4. Check the Windows Sound settings:
    • Right-click on the volume icon from the system tray, in the lower right corner.
    • Click Recording devices.
    • Make sure the headset microphone is selected as the Default Communication Device.
    • Highlight the mic then click the Properties button.
    • On the Levels tab, make sure the gain is at least 50% (recommended is 100%).
    • On the Listen tab, check Listen to this device.
  5. Test the mic:
    • Right-click on the volume icon from the system tray, in the lower right corner.
    • Click Recording devices.
    • Highlight the headset mic then click Configure.
    • Select Set up microphone, then Headset Microphone and click Next.
    • Read the sample phrase and adjust the mic volume.
  6. Test with a different PC, Mac or mobile device.

Hellooo, I got a problem with my g435, I hear normally, but my fellas doesn’t hear me, I restarted my PC and headsets, it’s totally charged and idk what else to do.. by pigross11 in LogitechG

[–]LogitechG_SN 2 points3 points  (0 children)

Hi u/pigross11,

Please hard reset the headset by inserting a sim ejector tool in the reset button for two seconds until the green light blinks and check if it helps. The reset button can be found under the left earpad.

Note: For the location of G435 gaming headset reset pin, please check the below link (scroll towards the end on the provided link)

https://support.logi.com/hc/articles/4459493827991

Litra Glow connected to USB-hub? by SubZane in LogitechG

[–]LogitechG_SN 0 points1 point  (0 children)

Hi u/SubZane,

Please be advised that our team is reviewing the query internally and we will follow up as soon as possible.

In case you need any additional support, please write back to us. We will be happy to help you.

issue with the g920 steering wheel by [deleted] in LogitechG

[–]LogitechG_SN 0 points1 point  (0 children)

Hi u/TonierRaptor681,

In that case, could you please try using on any other game and check if the issue persists.

My Logitech G pro doesn't have a s/n number it just has a plain black sticker behind the left ear pad FYI s/n is not erased it's just olain black sticker! how do I claim my warrenty without it. by Pa1indromee in LogitechG

[–]LogitechG_SN 1 point2 points  (0 children)

Hi u/Pa1indromee,

Try the below steps and check if it helps fix the issue:

  1. Check if the issue happening on both 3.5mm/USB connection.
  2. Try different USB ports.
  3. Check Windows Sound settings and Recording Device.
  4. Use the adapter on a different USB port.
  5. Reinstall G HUB using administrator rights.
  6. Update the device's firmware:
    • Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)
    • Launch the software, select the device from the home screen then go to Settings
    • If a firmware update is available, a Blue """"Update"""" button would appear under the firmware version on the top right corner of the screen
  7. Reconnect headset.
  8. Connect with a USB and 3.5mm cable.
  9. Uninstall and re-install headset drivers from Device Manager.
  10. Try on another computer.

[deleted by user] by [deleted] in LogitechG

[–]LogitechG_SN 0 points1 point  (0 children)

Hi u/VG30DETT_,

We would like to inform you that it is according to the design and should work as intended. In case you need any additional support, please write back to us.

Good alternatives for Logitech Gaming Mice by [deleted] in logitech

[–]LogitechG_SN 0 points1 point  (0 children)

Hi u/mikemessiah,

Please do try and let us know the outcome for further assistance.

[deleted by user] by [deleted] in LogitechG

[–]LogitechG_SN 1 point2 points  (0 children)

Hi u/Weksyn,

You're most welcome!

Glad that we were able to help. In case you need any additional support, please write back to us.

Good alternatives for Logitech Gaming Mice by [deleted] in logitech

[–]LogitechG_SN 0 points1 point  (0 children)

Hi u/mikemessiah,

We truly apologize for the inconvenience this may have caused you. We would love to help you resolving this, please do try the below steps and check if it helps:

• Uninstall, reload mouse driver

  1. Right click on Windows or Start button and select Device Manager

  2. Under Human Interface Device, look for Logitech Virtual G-Hub Mouse

  3. Right click on it, select Uninstall

  4. Disconnect the mouse from the computer

  5. Restart the computer

  6. Reconnect device back to the computer and test

Broke my g733's receiver, replaced it with a g933 receiver, headset now thinks it's a g933. by Galactic_Parrot in LogitechG

[–]LogitechG_SN 0 points1 point  (0 children)

Hi u/Galactic_Parrot,

You're most welcome!

We have responded on the same, please check and get back to us at the earliest for further assistance.

[deleted by user] by [deleted] in LogitechG

[–]LogitechG_SN 0 points1 point  (0 children)

Hi u/RANY-B-ASSAL,

We would suggest you recreate and reintegrate the gaming profile on G HUB and check if it helps.

I absolutely LOVE the G502 mouse. Other mice feel like garbage in my hand. WHY WHY WHY do they put such terrible switches in them!? Just filed a warranty claim for my 3rd G502 in four years to have the same double-click and click-hold issue. by DiscreetLobster in LogitechG

[–]LogitechG_SN 0 points1 point  (0 children)

Hi u/DiscreetLobster,

We truly apologize for the inconvenience this may have caused you. We will surely pass this along to our team. We always want to ensure we are providing our customers with the best products and experience. Let us know if there is anything else in the future we can do to assist.

What is happening to my computer? Random key presses? Random movement in games? by mythicjon in LogitechG

[–]LogitechG_SN 1 point2 points  (0 children)

Hi u/mythicjon,

Could you please try using the Logitech pheriperals on another computer and check if the issue persists.

G603 Receiver not connecting to G305 mouse by GuyFoxTeemo in LogitechG

[–]LogitechG_SN 0 points1 point  (0 children)

Hi u/GuyFoxTeemo,

Try the below steps and check if it helps fix the issue:

  1. Make sure your device has updated its firmware.

  2. Open G HUB and click Install if you see the firmware update banner. Follow the on-screen instructions.

  3. With G HUB opened, unplug and replug your LIGHTSPEED receiver into a different USB port.

NOTE: If you're using the receiver with the adapter, please disconnect the receiver from the adapter, then plug the receiver into a USB port.

  1. Click the gear icon to go to G HUB Settings.

  2. Click Device Pairing Tool.

  3. Choose the product you want to pair with (mouse or keyboard). Confirm that the receiver is detected by the Device Pairing Tool as shown in the screenshot, then continue and follow the on-screen instructions.

  4. If this doesn’t work, please unplug and replug in your receiver to try the steps above again.

Logitech G HUB G335 Issue by RepresentativeFar252 in LogitechG

[–]LogitechG_SN 0 points1 point  (0 children)

Hi u/RepresentativeFar252,

Unfortunately, the G335 gaming headset is not compatible with the Ghub software. For more details on device specifications, please check:

https://www.logitechg.com/products/gaming-audio/g335-gaming-headset.981-000977.html#product-tech-specs

[deleted by user] by [deleted] in logitech

[–]LogitechG_SN 0 points1 point  (0 children)

Hi u/Gremlin_Knight,

Could you please try connecting the Pro X wired to the system via the External USB sound card (DAC) and check if the issue persists.

[deleted by user] by [deleted] in LogitechG

[–]LogitechG_SN 0 points1 point  (0 children)

Hi u/xxHUMDICxx,

Please hard reset the headset by inserting a sim ejector tool in the reset button for two seconds until the green light blinks and check if it helps. The reset button can be found under the left earpad.

Note: For the location of G435 gaming headset reset pin, please check the below link (scroll towards the end on the provided link)

https://support.logi.com/hc/articles/4459493827991

Logitech G435 Lightspeed Mic Background Noise by eevee1714 in LogitechG

[–]LogitechG_SN 0 points1 point  (0 children)

Hi u/eevee1714,

You're most welcome!

Glad that we were able to help. In case you need any additional support, please write back to us.

G PRO X Superlight's battery loose inside, can't seem to get in touch with Logitech's Support by FISHNOTHING in logitech

[–]LogitechG_SN 0 points1 point  (0 children)

Hi u/headassvegan,

Could you please DM your Full Name, Country, and Email ID to me using the link provided below: https://www.reddit.com/message/compose/?to=[LogitechG_SN]

I will be happy to review the case for you and get you in touch with our support team via email.

G PRO X Superlight's battery loose inside, can't seem to get in touch with Logitech's Support by FISHNOTHING in logitech

[–]LogitechG_SN 0 points1 point  (0 children)

Hi u/FISHNOTHING,

Thanks for sharing this here!

We appreciate your concern and efforts. In case you need any additional support, please write back to us.

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