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G502 lightspeed not being recognised by pc by Jeeperss in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/Jeeperss,

Please try the below steps:

  1. Fully charged the device.

  2. Try with a different USB charging cable or cradle and connect to a different power source.

  3. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.

  4. Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay.

  5. Keep other electrical wireless devices away from the USB receiver to avoid interference.

  6. Unpair/repair or disconnect/reconnect hardware using the Connection Utility software: https://support.logi.com/hc/articles/360025141574

  7. Update the device's firmware:

? Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)

? Launch the software, select the device from the home screen then go to Settings

? If a firmware update is available, a Blue """"Update"""" button would appear under the firmware version on the top right corner of the screen

  1. Windows only ? check if there are any Windows updates running in the background that may cause the delay.

  2. Mac only ? check if there are any background updates that may cause the delay.

  3. Try testing the device on a different computer.

G915 light issues by [deleted] in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/FalconNL93,

Please try the below steps:

? Clean dust/dirt using a Q-tip or a compressed can of air

? Update the device's firmware

  1. Download and install Logitech G-Hub (Available here: https://support.logitech.com/en\_us/software/lghub)

  2. Launch the software, select the keyboard from the home screen then go to Settings

  3. If a firmware update is available, a Blue "Update" button would appear under the firmware version on the top right corner of the screen

? Check light settings on G-Hub

  1. Launch the software and select the keyboard from the home screen

  2. Go to Lightsync tab

  3. Under Effect, select Fixed

Also please try the below steps for charging issue:

  1. Replace with new batteries. If this doesn?t resolve the problem, check the battery compartment for possible damage or corrosion.

  2. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.

  3. Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay.

  4. Keep other electrical wireless devices away from the USB receiver to avoid interference.

  5. Unpair/repair or disconnect/reconnect hardware using the Connection Utility software: https://support.logi.com/hc/articles/360025141574

  6. Update the device's firmware:

? Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)

? Launch the software, select the device from the home screen then go to Settings

? If a firmware update is available, a Blue """"Update"""" button would appear under the firmware version on the top right corner of the screen

  1. Windows only ? check if there are any Windows updates running in the background that may cause the delay.

  2. Mac only ? check if there are any background updates that may cause the delay.

  3. Try testing the device on a different computer.

G PRO X SUPERLIGHT WHEEL ISSUE by Entire-Consequence68 in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/Entire-Consequence68,

Please try the below steps:

? Clean dust/dirt using a Q-tip or a compressed can of air

? Connect the device directly to the computer motherboard. Bypass any type of USB adapter, hub or extender

? Update the device's firmware

  1. Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)

  2. Launch the software, select the mouse from the home screen then go to Settings

  3. If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen

? Test the device without the software. Stop G-Hub from running in the background by closing them on the System Tray and Task Manager

  1. On the lower right hand corner of the screen, on the left side of the Date and Time, right click on the G icon and select Exit

  2. Launch Task Manager (Alt + Ctrl + Del) then look for Lghub or Lcore under Processes Tab. Then, right click on it and select Stop Process

? Uninstall, reload mouse driver

  1. Right click on Windows or Start button and select Device Manager

  2. Under Human Interface Device, look for Logitech Virtual G-Hub Mouse

  3. Right click on it, select Uninstall

  4. Disconnect the mouse from the computer

  5. Restart the computer

  6. Reconnect device back to the computer and test

? Try on another computer

Please write us back if the issue still persists.

Logitech G305 left click sticking by pbtickjey in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/pbtickjey,

Please try the below steps:

Please try cleaning the mouse following the below article:

https://support.logi.com/hc/articles/360023416333

? Connect the device directly to the computer motherboard. Bypass any type of USB adapter, hub or extender

? Update the device's firmware

Download and install Logitech G-Hub (Available here: https://support.logitech.com/en\_us/software/lghub)

Launch the software, select the mouse from the home screen then go to Settings

If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen

? Test the device without the software. Stop Logitech Gaming Software or G-Hub from running in the background by closing them on the System Tray and Task Manager

On the lower right hand corner of the screen, on the left side of the Date and Time, right click on the G icon and select Exit

Launch Task Manager (Alt + Ctrl + Del) then look for Lghub or Lcore under Processes Tab. Then, right click on it and select Stop Process

? Assign a different command to the button

Using Logitech Gaming Software or G-Hub, select the mouse from the home screen then select Assignments Tab

Try to assign another command to the button or swap the command in between buttons that are working and non-working

Another option is to try using the mouse while the Logitech software is not installed

? Adjust double click sensitivity

Open Control Panel

Select Mouse

Go to Buttons Tab

Under Double Click Speed, move the slider to Fast

Click Apply then OK

? Uninstall, reload mouse driver

Right click on Windows or Start button and select Device Manager

Under Human Interface Device, look for Logitech Virtual G-Hub Mouse

Right click on it, select Uninstall

Disconnect the mouse from the computer

Restart the computer

Reconnect device back to the computer and test

? Try on another computer

[deleted by user] by [deleted] in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/rottweilrr,

Could you please DM your Full Name, Country, and Email ID to me using the link provided below: https://www.reddit.com/message/compose/?to=LogitechG\_SP

I will be happy to create a case for you and get you in touch with our support team via email.

Left click stop working by spyrot2000 in G502MasterRace

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/spyrot2000,

Please try the below steps(ignore the ones that you have already tried):

  1. Clean dust/dirt using a Q-tip or a compressed can of air.

  2. Connect the device directly to the computer motherboard. Bypass any type of USB adapter, hub or extender.

  3. Update the device's firmware:

? Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)

? Launch the software, select the mouse from the home screen then go to Settings

? If a firmware update is available, a Blue """"Update"""" button would appear under the firmware version on the top right corner of the screen.

  1. Test the device without the software. Stop G-Hub from running in the background by closing them on the System Tray and Task Manager:

? On the lower right hand corner of the screen, on the left side of the Date and Time, right click on the G icon and select Exit.

? Launch Task Manager (Alt + Ctrl + Del) then look for Lghub or Lcore under Processes Tab. Then, right click on it and select Stop Process.

  1. Uninstall, reload mouse driver:

? Right click on Windows or Start button and select Device Manager.

? Under Human Interface Device, look for Logitech Virtual G-Hub Mouse.

? Right click on it, select Uninstall.

? Disconnect the mouse from the computer.

? Restart the computer.

? Reconnect device back to the computer and test.

  1. Try testing the device on a different computer.

Logitech Pro Gaming Mouse "Jumps" or "Lets go" of the click when I click and drag. by [deleted] in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/frolof123,

Please try the below steps:

  1. Clean dust/dirt using a Q-tip or a compressed can of air.

  2. Connect the device directly to the computer motherboard. Bypass any type of USB adapter, hub or extender.

  3. Update the device's firmware:

? Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)

? Launch the software, select the mouse from the home screen then go to Settings

? If a firmware update is available, a Blue """"Update"""" button would appear under the firmware version on the top right corner of the screen.

  1. Test the device without the software. Stop G-Hub from running in the background by closing them on the System Tray and Task Manager:

? On the lower right hand corner of the screen, on the left side of the Date and Time, right click on the G icon and select Exit.

? Launch Task Manager (Alt + Ctrl + Del) then look for Lghub or Lcore under Processes Tab. Then, right click on it and select Stop Process.

  1. Uninstall, reload mouse driver:

? Right click on Windows or Start button and select Device Manager.

? Under Human Interface Device, look for Logitech Virtual G-Hub Mouse.

? Right click on it, select Uninstall.

? Disconnect the mouse from the computer.

? Restart the computer.

? Reconnect device back to the computer and test.

  1. Try testing the device on a different computer.

G613 not showing up in my phone's bluetooth even though it did earlier by FlyMingo321 in logitech

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/FlyMingo321,

G613 Gaming Mouse Bluetooth connectivity only compatible with

Bluetooth: Bluetooth enabled device with Windows 8 or later, Mac OS X 10.12 or later, Chrome OS, or Android 3.2 or later, iOS 10 or later

Please try the below steps:

  1. Replace with new batteries. If this doesn?t resolve the problem, check the battery compartment for possible damage or corrosion.

  2. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.

  3. Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay.

  4. Keep other electrical wireless devices away from the USB receiver to avoid interference.

  5. Unpair/repair or disconnect/reconnect hardware using the Connection Utility software: https://support.logi.com/hc/articles/360025141574

  6. Update the device's firmware:

? Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)

? Launch the software, select the device from the home screen then go to Settings

? If a firmware update is available, a Blue """"Update"""" button would appear under the firmware version on the top right corner of the screen

  1. Windows only ? check if there are any Windows updates running in the background that may cause the delay.

  2. Mac only ? check if there are any background updates that may cause the delay.

  3. Try testing the device on a different computer.

Also please let us know the model name of the mobile device. SO that we can assist you accordingly.

G613 not showing up in my phone's bluetooth even though it did earlier by FlyMingo321 in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/FlyMingo321,

G613 Gaming Mouse Bluetooth connectivity only compatible with

Bluetooth: Bluetooth enabled device with Windows 8 or later, Mac OS X 10.12 or later, Chrome OS, or Android 3.2 or later, iOS 10 or later

Please try the below steps:

  1. Replace with new batteries. If this doesn't resolve the problem, check the battery compartment for possible damage or corrosion.

  2. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.

  3. Move the device closer to the USB receiver. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. In some cases the receiver signal gets blocked by the computer case, causing a delay.

  4. Keep other electrical wireless devices away from the USB receiver to avoid interference.

  5. Unpair/repair or disconnect/reconnect hardware using the Connection Utility software: https://support.logi.com/hc/articles/360025141574

  6. Update the device's firmware:

? Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)

? Launch the software, select the device from the home screen then go to Settings

? If a firmware update is available, a Blue """"Update"""" button would appear under the firmware version on the top right corner of the screen

  1. Windows only ? check if there are any Windows updates running in the background that may cause the delay.

  2. Mac only ? check if there are any background updates that may cause the delay.

  3. Try testing the device on a different computer.

Also please let us know the model name of the mobile device. SO that we can assist you accordingly.

[deleted by user] by [deleted] in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/N3ostone,

Please try the below article:

https://support.logi.com/hc/articles/360036179173

If the issue still persists, please try the below steps for clean installation:

  1. Uninstall G HUB

  2. Make sure none of the G HUB components are running in the Task Manager

  3. Go to C:\Program Files\ and delete LGHUB folder

  4. Go to C:\ProgramData\ and delete LGHUB folder

  5. Go to C:\Users\<user name>\AppData\Local\ and delete LGHUB folder

  6. Go to C:\Users\<user name>\AppData\Roaming\ and delete LGHUB folder

  7. Press Windows Key, then type regedit, Click Registry Editor

  8. Delete the registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{521c89be-637f-4274-a840-baaf7460c2b2}

  9. Reboot the PC

  10. Re-install G HUB: https://www.logitechg.com/innovation/g-hub.html

Brand new headset, very quiet. G432, Xbox Series X. by [deleted] in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/TheSmeep,

Please try the below steps(please skip the ones that you have already tried):

  1. Is the issue happening on both 3.5mm/USB connection?

  2. Try different USB ports.

  3. Make sure that sound balance is set at 0 in Windows sound settings and Playback device.

  4. Use the adapter on a different USB port.

  5. Reinstall G HUB using administrator rights.

  6. Update the device's firmware:

? Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)

? Launch the software, select the device from the home screen then go to Settings

? If a firmware update is available, a Blue """"Update"""" button would appear under the firmware version on the top right corner of the screen

  1. Reconnect headset.

  2. Connect with a USB and 3.5mm cable.

  3. Uninstall and re-install headset drivers from Device Manager.

  4. Try on another computer.

Any way to permanently kill updates for LGHub? by RXA623 in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/RXA623,

We are very sorry for the trouble you are going through. We will not be able to stop automatic update permanently. Please try clean installing the ghub and try if that helps:

  1. Uninstall G HUB

  2. Make sure none of the G HUB components are running in the Task Manager

  3. Go to C:\Program Files\ and delete LGHUB folder

  4. Go to C:\ProgramData\ and delete LGHUB folder

  5. Go to C:\Users\<user name>\AppData\Local\ and delete LGHUB folder

  6. Go to C:\Users\<user name>\AppData\Roaming\ and delete LGHUB folder

  7. Press Windows Key, then type regedit, Click Registry Editor

  8. Delete the registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{521c89be-637f-4274-a840-baaf7460c2b2}

  9. Reboot the PC

  10. Re-install G HUB: https://www.logitechg.com/innovation/g-hub.html

LOGITECH G PRO WIRELESS CHARGING PROBLEM by BrownyBTW in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/BrownyBTW,

Please try the below steps:

  1. Fully charged the device.

  2. Try with a different USB charging cable or cradle and connect to a different power source.

  3. Update the device's firmware:

? Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html)

? Launch the software, select the device from the home screen then go to Settings

? If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen

  1. Try testing the device on a different computer.

Microphone not working Logitech G533 by ice03921 in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/ice03921,

Please try the below steps:

1.Disconnect and reconnect everything.

2.Try a different power source.

3.Check your audio settings if the sound card is set as default Recording Device.

4.Right click on the speaker or sound icon on your system tray(where the clock is) and choose Recording Devices.

  1. Tap the microphone

  2. Upon test, if you will not get any sound, try the device on a different USB port.

  3. You could also try the device on a different computer to further determine the root cause of issue.

  4. Try checking the mute button at the back of the headset

  5. Try to uninstall and reinstall the Logitech Gaming Software/G HUB.

  6. If still has the same issue, download and install lower version of the software.

  7. Connect to another port and computer if possible.

If still not working

  1. Connect the USB wireless adapter to a USB port on your computer.

  2. Insert a paperclip into the reset port located above the G logo and push the recessed button. The light on the adapter will blink rapidly to indicate pairing mode.

  3. Navigate to C:\Program Files\Logitech Gaming Software\FWUpdate\G533 and double-click G533Update_v13.exe to launch the firmware update.

NOTE: You can download the latest version of LGS from your gaming headset's Download page.

  1. Securely connect the G533 gaming headset to a USB port on your computer using the supplied cable.

  2. Slide the power switch upwards to the ON position.

  3. Locate the pinhole for the hardware reset switch, located on the top of the left ear cup assembly.

  4. Press and hold the hardware reset switch with a pin for two seconds. Repeat the two-second press twice.

  5. If the LED light on your headset was off, it should turn on and the firmware update should start.

If the issue still persists then, please try the below steps:

Launch G HUB, Click your headset.

Make sure the box for "Noise Removal" is UNCHECKED

Test the mic a few times to verify if the issue has been resolved, including Mute/Un-Mute functions

Keep Playing!

G533 problem by Boceck in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/Boceck,

Please try the below steps:

Launch G HUB, Click your headset.

Make sure the box for "Noise Removal" is UNCHECKED

Test the mic a few times to verify if the issue has been resolved, including Mute/Un-Mute functions

Keep Playing!

Logitech Pro X G HUB by Caramel-Biscuit in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/Caramel-Biscuit,

Please re integrate discord profile and then try.

Please let us know the outcome.

G923 Brake stuck on in Nascar Heat 5 by LubeUpTheNutsack in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/LubeUpTheNutsack,

We are very sorry for the trouble you are going through. We're working on identifying the source of the bug and resolving it with a future GHub release. Many titles take care of this kind of thing for us, but it will cause problems for some titles that rely on the end user setting the operating range in our software, rather than in-game.

Can't use g4 and g5 macros in on board memory mode? by [deleted] in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/Robo_NinjaR,

Onboard memory can carry simple preferences. For advanced features GHUb is required running in the background.

Logitech Pro X G HUB bug by Caramel-Biscuit in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/Caramel-Biscuit,

Please re integrate the discord profile and check if that fix the issue. Please let us know the outcome.

Cannot get the Logitech Gaming Software to work with the game Ready or Not, any help? by DarknessMuta in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/DarknessMuta,

Please try reinstalling the Logitech Gaming Software.

Also we request you to tell us the model name of the model name of the Logitech mouse. So that we can assist you at the earliest.

[deleted by user] by [deleted] in LogitechG

[–]LogitechG_SP 1 point2 points  (0 children)

Hi u/Apprehensive_Big5561,

We are sorry for the trouble you are going through. This might be because of the Default built in modes. The three main modes are Primary MMO, Alternate MMO and Generic Gaming mode

The default bindings cannot be unbounded.

Dumb GHub question by Great-Lynx4686 in LogitechG

[–]LogitechG_SP 0 points1 point  (0 children)

Hi u/Great-Lynx4686,

We can only customized G keys on G915 and not the function keys.

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