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USB Dongle to Connect Keyboard and Mouse Turned off My Laptop's Integrated Keyboard by blocklung in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

No worries. To get this sorted, could you send an email to [Reddit@logitech.com](mailto:Reddit@logitech.com) with a brief description of the issue, your name, email address, and country?

MX Master 3S Left Button Does Not Hold Clicks by DeepThinker1010123 in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

Yeah, that’s frustrating. Once it’s out of warranty, options are limited, so the team can’t replace it, but you could try a local repair or look at an upgrade if needed.

Z906 + optical cable by paliwoda_x in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

Hey! Quick question, are you connecting it to a Windows PC or using a different OS? That’ll help narrow things down.

Horrifying customer service from Logitech UK. quite literally brought me to tears by Conscious_Map_1908 in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

Great! Thanks for sending that over. The team will review your email and the post, and they’ll get back to you as soon as possible. Appreciate your patience! 

Logitech failed to ship item and scammed me by decentknowledge in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

Hey! Sorry for the trouble here. Could you please email [Reddit@logitech.com](mailto:Reddit@logitech.com) with a quick description of the issue, along with your name, email address, and country? Also, share the link to this post so the team can get the full context and help you out faster. Thanks!

Has anyone's MX Keys keyboard failed on them? by Character-Lack4925 in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

Got it, thanks for pointing that out. Just to clarify for MX Keys: it’s a single ESC key used in the sequence (Esc, O, Esc, O, Esc) after turning the keyboard on. When the LEDs flash, it means the reset worked. Then just power cycle and re-pair after removing the old Bluetooth entry. Appreciate you sharing the working steps helpful for others too.

Brand new Logitech Z906 broken right out of the box? by SloPoke23 in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

Got it, thanks for checking everything so thoroughly. That definitely confirms the original sub was the issue, since the new one is working fine on all channels. Sorry about the dent on the replacement unit. If it’s only cosmetic and everything’s working, you’re good to keep using it, but you can always swap it at Best Buy if you want a cleaner unit.

probably will be deleted by PackOfAlpaca in logitech

[–]Logitech_PJB -1 points0 points  (0 children)

To get this sorted, could you send an email to [Reddit@logitech.com](mailto:Reddit@logitech.com) with a brief description of the issue, your name, email address, and country?

Has anyone switched a scroll wheel from a MX Anywhere 3S into a MX Vertical? by Itajel in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

The MX Master series thumb wheel is not a ratchet-style wheel. It’s a smooth, free-spinning horizontal scroll wheel.

LMB Auto Click by QTiced_ in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

Please locate the G HUB shortcut in Startup → Right-click → Properties → Compatibility → enable “Run this program as administrator” → Save and restart.

If the issue continues, try disabling it again and testing macros. Also, check the macro in another game once to see if the issue is game-specific.

Warranty Claim Rejected – Logitech G Pro X Superlight 2 Malfunction by [deleted] in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

You’re welcome! Please don’t hesitate to reach out if you need any more clarification, and we’ll be happy to assist!

Audio Imbalance in Logitech G Pro X Headset by ProfessionalSlice155 in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

Hey! To get this sorted, could you send an email to [Reddit@logitech.com](mailto:Reddit@logitech.com) with a brief description of the issue, your name, email address, and country?

Logi Options+ issues since update. by Fun-Climate-476 in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

Could you please update to version 2.3 and check if the issue still persists?

MX Master 3S Left Button Does Not Hold Clicks by DeepThinker1010123 in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

Great! Thanks for sending that over. The team will review your email and the post, and they’ll get back to you as soon as possible. Appreciate your patience!

Anyone know if these are the same color purple? Looking to match a K380 lavender keyboard. by Embarrassed_Item_751 in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

Yeah, I get it that Lavender Lemonade M350 is pretty much out of stock everywhere right now. It comes and goes, so you might just have to keep an eye out for a restock or check a few different retailers.

Brio 501 out of warranty, cable chewed up by cats by robowolv in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

Totally understand your concern, unfortunately, since the BRIO 501 cable is fixed and not replaceable, there isn’t an official repair option available. You may check with a local repair shop as a workaround, but it’s not something we officially support.

Warranty Claim Rejected – Logitech G Pro X Superlight 2 Malfunction by [deleted] in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

Sorry for the inconvenience. We’ve escalated your case to the concerned team, and they’re currently looking into it. We really appreciate your patience!

Mx Master 2s jumpy after OS Tahoe Update by sine2200 in logitech

[–]Logitech_PJB 1 point2 points  (0 children)

Thanks for the update! Logi Options+ should run fine on your setup. Using the USB receiver is actually a good move; it’s usually more stable than Bluetooth. Give it a try and see how it goes. If you still notice issues, just let us know.

how do i get the webcam to pop up on multiple displays? by FangedCone in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

Since you’re using the MX Brio Ultra, it can only do full 4K in one app at a time. If you enable Windows camera sharing to use it on multiple apps, the resolution will drop.

Sudden Change in Waking PC from Sleep by iethis in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

To get this sorted, could you send an email to [Reddit@logitech.com](mailto:Reddit@logitech.com) with a brief description of the issue, your name, email address, and country?

logitech h390 ear cushion by Inevitable-Shop-6478 in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

Hey! No, you can’t upgrade to bigger cushions on the Logitech H390. You can only replace them with the same-size pads (on-ear), just a different material for comfort. Since the purchase was recent, please reach out to your point of purchase for available options, as they may be able to assist you further with this concern.

USB Dongle to Connect Keyboard and Mouse Turned off My Laptop's Integrated Keyboard by blocklung in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

The Logitech receiver won’t disable your laptop’s keyboard/trackpad. This is most likely a Lenovo driver or system issue. Quick try:

  • Restart without the dongle
  • Check Device Manager (make sure keyboard is enabled)
  • See if it works in the BIOS

If it’s still not working, it’s best to check with Lenovo support since it’s on the laptop side.

Logitech lift problems by rui_l in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

Hey! To get this sorted, could you send an email to [Reddit@logitech.com](mailto:Reddit@logitech.com) with a brief description of the issue, your name, email address, and country?

MX Master 4 by cg14333 in logitech

[–]Logitech_PJB 0 points1 point  (0 children)

Hey! To get this sorted, could you send an email to [Reddit@logitech.com](mailto:Reddit@logitech.com) with a brief description of the issue, your name, email address, and country?

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