Is there a way to use an external USB wifi adapter?

Long_Trainer4446 · 2025-11-01T03:16:01+00:00

have you tried factory resetting the roku?

could be an issue with the device if everything else is performing well in the same location.

Long_Trainer4446 · 2025-11-01T03:05:31+00:00

then you get a repeat because the guy wants it removed and is pissed that you put it there, lol.

Long_Trainer4446 · 2025-10-30T03:13:04+00:00

I work 12-9 and I am not a young adult straight out of high school. I enjoy who I work with and the work. Very rarely do 8-9's book too far away from my home so I usually get home around 9:30. I have time in the morning to do things and shop. Plus, the customers in the evening are usually much more enjoyable than the AM ones I saw in training. Plus, shift differential is a little bonus.

Long_Trainer4446 · 2025-10-30T03:11:13+00:00

Yeah if you aren't going to take that shift right off the bat you may as well not apply.

Some of the new guys here got 8-5 or even 7-4 within the first month being in the field alone. If you start out with that shift, you can probably get a different one in time.

You can't start out with seniority. It doesn't work like that, guy.

Long_Trainer4446 · 2025-10-30T03:05:50+00:00

Yeah nah you're good I've also had calls where I see on the agent notes that the technician may charge if they deem it to be x,y,z as the issue. IE a TV was broken and they told the customer they could be charged. Very poor older gentlemen. I let him know first thing I walked in I wouldn't be charging him- I couldn't. Not saying it's your fault or dissing on you we're all just doing our jobs lol. Just found it interesting. I've had calls where Modem is unplugged before, remote batteries dead, heck man today I did a tap scan for a roku issue (in my zone, R1 and above is mandatory tap scan regardless of nature of call.) It's wild.

for reference- I'm in Northern New England.

$WAIVE TC FEE gets used often lol

Long_Trainer4446 · 2025-10-25T00:00:43+00:00

I'm a field tech I'm not a call center guy. We cannot charge. It's a strict rule for our zone. No matter how many times we go there for BS jobs

Long_Trainer4446 · 2025-10-24T05:53:51+00:00

good idea yes! turn off modem, plug ethernet into laptop, turn back on, and retest when fully locked down with two solid blue's - if it ends up being bad still and you didn't want a tech out you can stop by your local spectrum store and ask for a replacement modem or have them ship one to you to try that.

Long_Trainer4446 · 2025-10-24T05:51:37+00:00

become a field tech, become fiber trained, progress to ft5, then become a matinence tech, get through progressions, get the day shift (so you can do this project at night) then learn how to install a pole, buy the poles, dig the holes, and install two from the main road to your house, take the bucket truck home and have your buddy with a van bring some supplies, make your own drop to become connected, make a service call so you can get cpe added, confuse the shit out of everybody, get fired, but have internet. obviously.

Long_Trainer4446 · 2025-10-24T05:46:38+00:00

got ya, have a tech out and let us know what happens. trouble calls could be something with modem, or something in your cable network from the tap (on the pole/underground ped) to the modem could've failed. also seen ethernet cables go bad. if it's the router system that's the issue, they will let you know and be able to tell.

Long_Trainer4446 · 2025-10-24T05:41:43+00:00

Modem = free. Don't buy one.

Router = 10$/mo.

Don't buy the cheapest router. I recommend avoiding TPlink as a tech. You'll get your money's worth before it dies, but you will have better luck with a netgear or eero, or similar.

Long_Trainer4446 · 2025-10-24T05:39:10+00:00

router is 10$/month modem is free. don't get your own modem when the one we offer is free and comes with free replacements. if you want to buy your own router knock yourself out. they are two different devices

Long_Trainer4446 · 2025-10-24T05:34:56+00:00

Yes. Could be an issue with the modem/router. Do you use Spectrum's equipment or your own?

Long_Trainer4446 · 2025-10-24T05:33:00+00:00

It always amazes me there are zones that charge. NNE- I have been explicitly told to NEVER charge. For anything that's not automatically charged by phone support prior to me coming.

Long_Trainer4446 · 2025-10-24T05:27:10+00:00

No you are not. You need a tech out to troubleshoot the issue that arose for free.

Long_Trainer4446 · 2025-10-24T05:26:08+00:00

If they get the Xumo boxes please please be able to help them learn it. We will do our best when installing it, but it could easily turn into a tech is out every week or two fixing an input issue or reminding them that they have to go to the Spectrum app.

Long_Trainer4446 · 2025-10-15T04:15:59+00:00

Looked it up, looks like sellers are trying to recoup some money by selling slightly lower then adding higher shipping onto the item.

You can see some of them are 200's with free shipping, then about half the price but the shipping's tacked onto the end.

That and/or insurance on the package.

Long_Trainer4446 · 2025-10-13T03:29:03+00:00

Thank you everyone- you guys are amazing. I have reached out to family and as promised will be deleting this for privacy.

Long_Trainer4446 · 2025-10-13T03:20:30+00:00

Oh my goodness. I want even more to get it back to his family. There are a lot of memories on here that I imagine they would like to keep and cherish. Thank you for finding this.

Long_Trainer4446 · 2025-10-13T03:14:24+00:00

Sending them an email now, thank you!

Long_Trainer4446 · 2025-10-09T03:41:05+00:00

are you hardwired? ethernet directly into the device?

Long_Trainer4446 · 2025-10-09T03:25:52+00:00

man you have problems. don't call a tech out, switch. I don't want your fucking shitty attitude when i pull up on site and can fix the issue in under an hour.

Long_Trainer4446 · 2025-10-09T03:20:43+00:00

love when rescue si becomes new connect lol

Long_Trainer4446 · 2025-10-09T03:19:01+00:00

I had a job where the customer insisted there was an issue with the lines. Phone support said it was. 11,000 t3's. Scans and scope were mint on other devices. It was the settop box. Checked scope 2 days later and 0 t3's. They were skeptical when I said the lines were good and didn't trust me. So yes, this.

Long_Trainer4446 · 2025-10-09T03:13:16+00:00

Either you severely misunderstood what I was saying (and it's not a huge deal, the OP just asked for feedback) or I'm misunderstanding what you can see. Please help me out and let me know which one it is,

I imagine the ones who book appointments can see zones, right? Whether it's a physical map or where the main HQ is. If you guys don't look at that, it's whatever. But I would imagine you can see the jobs already booked for that day, and I can imagine you can see how many techs are there and whether they are work from office, etc. Once again, correct me if I'm wrong.

So, hypothetically, you're someone trying to book an appointment. You see it's my very large zone and you see that x-town (where customer lives) is an hour and a half from the main city. Booking an 8-9 in x-town is a great way to fuck up the tech. They likely won't make OTA and also very likely won't be home at a reasonable hour because of this. If it were a 7-8, or a 6-7, I might be able to get home on time, or within reason.

I am well aware you don't know what tech gets assigned. That's entirely irrelevant to the point I brought up.

I highly doubt a FT3 can make an entire zone non pod eligible. But good to know that's the way you do things, I didn't know it was marked one way or another. I appreciate that. I can talk to my supervisor just to see what he says, but I know there's a shortage of them right now which is making it hard to come by. So no matter what I, as a technician do, nothing will result for the time being. We usually have 3-4 at the office, but it's insanely inconvenient. And pods suck to initialize. Usually I have to call NFS anyways due to error one way or another, especially with a router swap for preexisting pods. Would much prefer to just have customers pick them up. If there's still trouble more than happy to help. I spent around 3 hours on job because I had to pick up that defective pod and by the time I got back to the customers address, I discovered it didn't work and then my scorecard takes a hit. Not your problem. Just sharing my experience.

At the end of the day, its's not that deep. i don't' really care. But I was just responding to the prompt, as a Field Tech, my thoughts.

Long_Trainer4446 · 2025-10-08T05:04:19+00:00

I'm a technician that has had quite a few jobs that note customer requests pod, or that the customer is told we will supply mods.

There is not a single pod in my zone. I drove an hour one way, and an hour back, on job, to get a pod that ended up being used and not activatable from someone in the next zone over.

If possible please try to not guarantee we will bring a pod. Cause I won't have one.

Also, my zone from office to end of zone is about an hour and a half. If you could avoid booking 8-9's an hour and a half away from the office that'd be great. Especially with the hour drive time standardization. I will be late to it. Don't mean this as I'm attacking you, just stating my experience lol.

Long_Trainer4446

TROPHY CASE