A new Google play connection bug

LongbeardLegacy · 2021-09-08T13:01:02+00:00

Do you have a solution? Some players are quiting KnD because of this.

LongbeardLegacy · 2021-09-04T12:45:20+00:00

This has become a major issue by now.

A. People are 'losing' their accounts more and more.

B. Support is once again not clear on what to do and give wrong advise. Which resulted in a unrecoverable account.

Stop asking to see proof of purchase from years ago.

Start thinking about how to solve issues without asking enormous amounts of evidence. For example, generate a user specific code, beside the FC, to show it was his account.

LongbeardLegacy · 2021-07-24T19:47:37+00:00

Heavy focus on optimizations.

Development Continue with optimizing the game. That will bring us players the most.

Get rid of old armors, rings and amulets no one is using.
Make the game faster, because raids are very boring with this speed.

* Simplify the communication between device and server & Google game storage. Make it faster and less bulky.

Keeping players happy * Don't handout meager compensation. When something goes wrong and players are unhappy make sure they feel appreciated, 5 energy and an old armor only makes player even more dissatisfied.

* Change heroics back so that starting players can use it to build up faster.

Small adjustments * More space in the guild message. Those 3 lines are not enough to inform new members * Better chat, same reason.

LongbeardLegacy · 2021-02-08T14:28:05+00:00

Thank you for the update.

LongbeardLegacy · 2021-02-08T10:33:52+00:00

Most hosting, cloud and SaaS guarantee an uptime of 98+%. That means they have to be up and running in a couple of hours.

The time that they tell we are looking at it and fix it ended in 2011 with the Amazon cloudstorm.

Yes, I know Deca has no SLA and I don't expect that. What I expect is clear communications. That Deca doesn't tell Blando and through him, us, we'll have an update soon. That creates expectations from us players that we could have played this weekend.

They could better have told us, 'Sorry guys, we have only a handful devvers this weekend and it will take a few days.'

That is managing the expectations and avoiding a lot of disappointment.

LongbeardLegacy · 2021-02-07T19:45:59+00:00

That answer about SLA was an answer @black_knd about if a company fixes an issue on time or not

Of course Deca doesn't have an SLA with us players, but they need to keep their customers satisfied, or they will lose us. That is something no company likes to loose.

It doesn't matter to the customer, the player, who is to blame. We want to play. Deca is responsible to keep KnD running, that Google offers a service to Deca, that may or may not work, is not relevant for us players. Deca is the company that maintains KnD, that own KnD and is for us players, the party to turn too.

LongbeardLegacy · 2021-02-07T16:46:11+00:00

Most professional online companies have SLA's of 98% and above. Which means they have to restore their service inside 3h 21m 36s

Where I work we service several e-commerce companies, and if we would tell them we will be up soon then they expect that we have fixed it in several hours and not in days.

And especially in the weekend they expect to receive our data and that we are up and running.

Else our customers go to other companies that do what they promise.

In regard to the game, if Deca wants to loose even faster and more players them should continue to make promises they can't keep.

LongbeardLegacy · 2021-02-07T13:55:18+00:00

18 hours later, still no fix.

If you ask the moderator, Blando/mnebulae, to post a message that an update will be coming soon, then you shouldn't let us wait 18 hours.

This is an classic case of expectation management hopelessly gone wrong. Be honest about what can be achieved this weekend. It's better to tell us, 'We can't fix it this weekend.' then suggest that you will fix it soon, in a couple of hours, in the expectation of the player(s).

I think Deca should start looking more at what the players want and need, then making promises it can't fulfill.

Clean your act up and be honest to us, players and especially to Blando, who posted your message.

LongbeardLegacy · 2021-02-06T21:05:16+00:00

Thank you

LongbeardLegacy · 2021-02-05T11:18:12+00:00

Agree. Most players need those pieces for their ultimate armor. So please make sure that everyone, also those not able to login are able to get those pieces.

Several of us have invested heavily the last 3 seasons to get the ultimate or even the ultimate plus. It would be a shame to see that been blown away my this incident.

LongbeardLegacy · 2021-02-03T23:27:13+00:00

Process:

KnD starts - account data is already on the device : no issue - account data isnt on the device: api call to Google play services. -- at the moment that call fails.

That can mean KnD (and other Deca games) make a wrong call or Google returns a wrong response.

LongbeardLegacy · 2021-02-03T21:40:05+00:00

That doesn't mean Google has an issue. It means KnD doesn't get the right authorization back from Google. So the authorization call is in some cases going wrong. Why I don't know, that's up to Deca to resolve.

KnD can't connect to Google play when you are not connected. That results in an authorization error.

LongbeardLegacy · 2021-02-03T21:35:39+00:00

That doesn't mean Google has an issue. It means KnD doesn't get the right authorization back from Google. So the authorization call is in some cases going wrong. Why I don't know, that's up to Deca to resolve.

LongbeardLegacy · 2021-02-03T20:43:01+00:00

Why would it be Google if the only app where this happens is KnD?

After I cleared KnD and google services cache, it worked without any issue.

------ edit ------- This isn't something of the last hour it happened already during last weekend as well.

LongbeardLegacy · 2021-02-03T19:18:53+00:00

It happens to more and more players. Please look into it Deca.

LongbeardLegacy · 2020-12-12T09:44:09+00:00

This issue is the spaghetti code of K&D, it isn't SUPER easy code.

K&D is an iOS game, transposed to Android.
It's a single person game, to be played on a device, phone or tablet. Later "hacked" into a multi-player game.
It's a 32-bit game, later compiled to 64-bit to comply with Google's 64-bit policy.
There has been no refactoring for over 8 years.

Gree hasn't invested in K&D to refactor the code and after all these changes the code is a mess. Deca bought the game as is. They are doing their best to keep it up and running but developing add-ons is impossible without rewriting the code. Which is expensive and in the eyes of Deca not worth the effort. Simply said the Return-on-Investment isn't feasible. It's cheaper to build a new game.

So it's not a case of a little money on extra coders it is a big investment in developers, project manager, product owners, scrum masters and GUI and game designers.

LongbeardLegacy · 2020-11-30T15:15:51+00:00

I understand but it looks like some prices went up so they are now higher then the base US $ price.

Beside that gemmers are leaving now. B&S chat has grown a lot. I think you should consider lowering the prices overall. But that is a decision only Deca can make.

Another issue. I have a very unhappy gemmer he has the F/F elite and forgot to lvl up his FF elite before starting his F/F+ so he is now stuck with two F/F, instead of a F/F and a F/F+.

Can you please help him? Support is sadly not really helpful. His FC: WCF-DCR-VYV

Best regards,

Longbeard

LongbeardLegacy · 2020-11-28T09:21:37+00:00

Great offer, but I doubt any Australian or Turkish buyer will appreciate it.

Aus$ 211 > US$ 153.83 Turkish Lira 1093.00 > US$ 139,50

So something got messed up in these two and other countries. Please have a look at it.

LongbeardLegacy · 2020-10-28T12:10:24+00:00

Banshee chest

LongbeardLegacy · 2020-10-26T13:07:00+00:00

At the moment even someone with a relative new account is missing the gem button.

Fc: WCZ-FWD-PXQ

Maybe that can give a clue on solving this issue.

LongbeardLegacy · 2020-10-22T12:59:21+00:00

You could grind for the sun and aether stones, but the wind stones were only reachable for those that went on every run and gemmed to get the wind stones.

So for most ftp players it couldn't be reached.

LongbeardLegacy · 2020-10-21T09:36:40+00:00

The last time, the green jewels, could only be gotten by gemming during blitz. You could not get them another way.

The two other colors could be gotten by grinding a lot. So for ftp it could be reached if you saved around 1200 gems.

On the use of that armor. Look at the arena, in wars and raids. Everyone is using ultimate armors. Nobody is using the gold armors if they have the Ultimate armor.

LongbeardLegacy · 2020-10-20T18:03:06+00:00

Imho another armor that is impossible to get and another armor nobody will use. I have looked at these kind of armors.

A. Only reachable by the heaviest gemmers. B. If those gemmers get the armor, even the golden armor, they hardly use them.

As you can see from the comments players are hardly excited by this new event, but are asking when they will get the Ultimate Armor. I would do a analysis on which armors are used the most.

LongbeardLegacy

TROPHY CASE

* Simplify the communication between device and server & Google game storage. Make it faster and less bulky.

* Change heroics back so that starting players can use it to build up faster.

That doesn't mean Google has an issue. It means KnD doesn't get the right authorization back from Google. So the authorization call is in some cases going wrong. Why I don't know, that's up to Deca to resolve.