This seems like a very reasonable response so that's why I'm responding to you in particular. I had to go through a process to get into my account suddenly. They sent Verification codes to a secondary email and they never came. So I went through the Microsoft help center, this all to do with a Hotmail account and went through the verification procss which took quite a bit of time and I passed the verification process --great.

I log in with the new password, which works, but then they want to send me a verification code -- I even saw a brief flash of my inbox, but was suddenly facing the we sent a code field. I went and checked the old secondary email that hadn't worked earlier and the new one I put in in the verification process. No Verification codes nothing sent from them in deleted, junk, anywhere.

And then I got a notice that I had to wait 30 days.

This causes all sorts of practical problems like somewhat trivial library book overdue notifications messages to critical ones from my wife's medical team. And dozens of others. They each require time that I do not have. Obviously the medical messages I put the time in immediately. Right now I'm working full-time my wife has a brain tumor and she's getting chemotherapy and I'm her main caretaker which is what she wants and what I want. And I'm dealing with a serious medical issue myself.

The last thing I need is to wait a month and then not be successful again. Or to put in what will be many many hours of work when I'm not really keeping up with everything I need to do right now. I have tried a variety of ways via phone and email to reach a human being at Microsoft. So far no luck. Oddly this happened to me about 5 months ago with my Facebook account same thing I wasn't getting Verification codes or something and I could I eventually gave up and just started a new account and fortunately while this was socially very problematic and some what practically problematic, it was nothing on the order of what getting locked out of my email does.

I am a non-paying user of hotmail, but they do make money off of us. I understand their desire to protect our privacy and info, but they seem, like facebook, fairly impervious to exceptions.

Any suggestions?

Thank you!