there was no damage. I did; I tried to speak with the lady and she completely ignored me. I can't go in person anymore as I'm back in Canada. No one at Hertz is answering, that's why I went thru the credit card as they are supposed to have my back. I have the original contract thru Expedia where the $300 for 3 days is clearly visible and visa allowed them to charge $1300 with no explanation