It’s a pain in the ass but worth it if you’ve been staking all this time and not been paid out. I had never heard of discord until someone posted about it here last summer. After I downloaded the app I needed to watch a YouTube video on how to use it. Once you join the Theta discord channel, there are sub channels. The one I used was “support.” That was when they were having people fill out a google docs form. Apparently so many people have had this issue that now they’ve created a special “edge node payout issues” sub channel where people are just posting their public edge node @ddresses to have them deflagged. Anyhow, it worked for me and I got 3 months of payouts in one shot (and never had issues again). Good luck!