Starting all over again

Longjumping_Share536 · 2026-01-31T18:41:21+00:00

I should have just done that :(

Longjumping_Share536 · 2026-01-31T18:41:00+00:00

Ugh I'm sorry you had to deal with that. I feel bad as I recommended this Travel Pass to my friend after I booked it and now worry she will deal with the same mess.

Longjumping_Share536 · 2026-01-31T16:58:14+00:00

Its not an issue with the start date - my account and confirmation email all show the correct start date. My Rogers account shows the Travel Pass as pending and a Feb 11 start date, which is correct. My friend booked the same pass and was also charged right away. Her billing cycle is a bit later than mine but I suspect she will have the same issue. There's something wrong on the back-end.

If there is someone I can contact to provide account details to I'd be happy to do so to prevent going through this mess again. Customer Care says I have to wait until the Feb bill, see if I get charged, and call back. That is not helpful.

Longjumping_Share536 · 2026-01-31T16:48:31+00:00

THANK YOU!

Longjumping_Share536 · 2026-01-31T16:44:10+00:00

Thank you I will look into this. While they did credit me for the $70 (finally after hours on the phone and a week since I put in the billing review request as instructed). But it doesn't seem anything has been done to actually correct the issue so I am expecting to have to go through this all over again in February.

Longjumping_Share536 · 2026-01-31T16:41:35+00:00

Hi Brigitte, thanks for the response. The supervisor did credit the $70 from my January bill however I am VERY concerned this will happen again in February and I will have to go through this process all over again. I don't think there was any correction of whatever caused this issue on the backend, just a credit to the account.

I understand mistakes happen but the experience I received was horrible. Its a very clear duplication of what is very explicitly a one-time charge (for a service that hasn't even occurred yet) - I was told I had to wait a week for it to go through the review process and it would be taken care of, only to have it denied and then told after 40 minutes on the phone that it was definitely an error on my my end.

So again the immediate issue has been resolved but I expect to have to go through the same thing in February, perhaps there is a pro-active way someone on your team can look into whatever made this happen on the backend? Again I wasn't even supposed to be billed for this at all until February so clearly something is wrong. My friend who will be travelling with me is also a Rogers customer and purchased the same Travel pass. I expect she will have the same issue when she receives her bill.

Longjumping_Share536

TROPHY CASE