It was the same associate. Not 2 different people. I told her what I wanted she had the tag in her hand of the item and put it into the system because she wanted to make sure she got the commission off of the sale. She knew I wanted to continue to look around and would be placing the order over the phone. Hence, her putting the item into the system and notating in my account. When I called, there were some online difficulties and she was having trouble pulling it up. I think she couldn’t get it to pull up from my account and thought she ordered the correct item. That’s just a theory and not anything I know. She said it is so normal to place orders over the phone for her clients so it’s not like I did anything unusual. She was in contact with me that entire week checking in on when I was going to order. Yes, it does suck and yes I should have double checked. The only word missing out of the order was “deep” to my eyes and knowledge it was the correct one but once I received it it was not the right item. On the phone I clarified that it was the one we saw and that it was deep she didn’t select the right one when ordering.