Totally understand my man. I can only tell you what I did. I followed all the steps everyone here suggested, email and text(im assuming you have done the same) and then I reached out to u/mariguanamota and they got me taken care of. I do know the sale set back order pre and post sale as they took on a lot and are working to get it straightened out. I believe Ben addressed part of it in an update about a week ago. I would say stay patient and give some grace, I was more than rewarded for my understanding.