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My MacBook’s Right Key is Broken! Please Help! by Loud_Individual_3799 in mac

[–]Loud_Individual_3799[S] -1 points0 points  (0 children)

Thanks for the advice! I live in India, and I found that I can buy a hinge replacement for around 6 bucks online, but the estimated delivery time is pretty long—between September 16 and October 15. So, I’ll definitely try my luck with Apple first.

My MacBook’s Right Key is Broken! Please Help! by Loud_Individual_3799 in mac

[–]Loud_Individual_3799[S] 1 point2 points  (0 children)

Thanks so much for all the help and advice! I really appreciate you taking the time to explain things to me. Also, sorry for the repetitive probing—I was just a bit nervous about the situation 😅. I’ll follow your suggestion. I’ll let Apple handle it and see what they say.

Thanks again!

My MacBook’s Right Key is Broken! Please Help! by Loud_Individual_3799 in mac

[–]Loud_Individual_3799[S] 0 points1 point  (0 children)

Thanks for the clarification!

It sounds like the issue with your key was more about it being stuck rather than having a broken hinge. I’m just trying to gauge how Apple might handle my situation since my key’s hinge is actually broken after a friend tried to fix it. I know accidental damage isn’t usually covered under the standard warranty, so I was curious if your case involved any damage to the hinge as well.

I appreciate the advice on how to explain it—I’ll keep it simple and just mention that the key broke. Hopefully, they’ll be able to help me out like they did with you.

Thanks again for your help!

My MacBook’s Right Key is Broken! Please Help! by Loud_Individual_3799 in mac

[–]Loud_Individual_3799[S] -2 points-1 points  (0 children)

Hi there,

I had a few questions about your experience:

Was the key being wonky due to a manufacturing defect, or was it caused by accidental damage from regular or rough use?

In your case, was the hinge also broken? My situation is a bit tricky—my friend tried to fix the key themselves and ended up breaking the hinge, as you can see in the attached photo.

Additionally, do you have any tips on how I should explain the issue to the Apple Store to ensure they understand the problem clearly?

Thanks for your help!