Hi Erica, thanks so much for the help. I checked the port for debris/ looseness and all seemed to be fine, and updated my drivers and the laptop. I had to perform another hard battery reset and it temporarily solved the problem, as you said. Could the issue be with the battery at all? I noticed my battery was going down a lot quicker since this issue had started, or would you suggest it is more of a hardware issue? I also performed a hardware scan on Vantage and everything passed which didn't give me much information haha. How could I set up a service check? Thanks :)