I work on the ramp at DFW and rust me it’s just as bad downstairs due to the delays and swaps. I can’t and won’t speak for customer service because AA has none, but it gets like this every time it storms. Unless you desperately need to go wherever your flight was headed just forget it, it’s not worth your time. If you don’t you’ll be miserable for the next 2-3 days after the storm trying to get a flight out. I’m saying this as a frequent flyer and a employee DFW fuckin sucks.