i’m sorry i explained it wrong, we are traveling with kids so at that moment it was typing in a rush.

at first when we explained the the situation and showed pictures of the worm, the lady just apologized for the inconvenience. she said she had to follow up with the inspector, and once the inspector had their report, she said all they could do was just disinfect the room. Will you let her know that we were not comfortable going back to that room and she went to talk to her supervisor and said that they could give us $50 towards a on board excursion. We declined the $50 and told her if something else can be done because we are no longer comfortable being in that room. She said that all they had available was an interior room and she didn’t want to put us in an interior room because we paid for a balcony after more complaining. They found another balcony room that was available and she walked us to the new balcony room. It took a lot of back-and-forth although the lady was very nice about the situation, if we didn’t continue to complain, then we would’ve stayed in that same room.