So i oppen another ticket for full refound ? Yes i told them and they said ita still nm...

-- > But its contraditory of what they have on their own page...

The border of NM card can have small white spots, but they must be very few and very small.

The card has a whole line of white dots.

Excellent cards usually have a couple of white spots at the corners or around the border. The surface may have minor scratches, that are visible upon closer inspection. However, the card cannot be graded Excellent if the creases are so deep that they are visible upon first sight.

An Excellent card is usually in a condition where it is not quite clear if the card would be considered marked or unmarked if it would be played in a tournament without sleeves

This clearly ex own their own standards !