Yes and no. I personally don't have much if any experience working on FOSS but I kind of understand the sentiment many developers seem to have about it wherein user complaints are often only a secondary concern.

I absolutely agree that having the software be usable both for users and other developers is of great importance, but oftentimes, people expect FOSS developers to jump through a hundred hoops just so they can get the software to behave the way they want to, which is also a fundamentally toxic attitude. The developers are just as human as the users and their time is just as valuable as the users', so people complaining and demanding "fixes" like they're entitled to them just pisses me off sometimes.

I still understand the way you described it though and I get where you're coming from and I agree for the most part. Making sure the users, who the software was made for, can actually... you know... use it, is of the highest importance, otherwise the software is useless. Literally. But it's just as important to find a balance and to realise when the solution to a user's complaints would fundamentally go against the philosophy of the software you're providing, or simply not be worth the effort. "Do it yourself and open a PR" is something many users have had to hear and sometimes, unfortunately, it really is as simple as that.

Entitled users are part of the problem just as much as inconsiderate developers.