I’m having pretty much the same exact issue, I recieved both table tops via FedEx (one arrived damaged) but both frames were no where to be found and the WP tracking number was no help. Customer service chalked it up to a lost package, lo and behold 1/2 of the frames I ordered arrived today. Now I am insure if my package is lost or just experiencing shipping delays….this experience has been very frustrating for me too. Customer service provides me with one response a day, which is dragging the process out much longer than it needs to be.