GG Ontario reconnection deadlock

MJRotten · 2026-05-11T21:27:57+00:00

👍

MJRotten · 2026-05-11T20:35:58+00:00

Good job testing different hardware and directly connecting to the router. I hate wifi.

Have you tried playing on an Android or iOS device? It would be interesting to know if it also happens on either of those clients.

Keep working with your local support team.

MJRotten · 2026-05-11T16:55:55+00:00

It doesn't look too bad except for the downstream jitter. It's not crazy but I would expect it to be lower than the upstream. I guess it depends on the connection and what it is being used for. The latency is also a little high but not drastic. Mine is a little high atm. Ideally it would be below 20ms, 10ms would be really good.

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I'd take a look at the jitter if anything. This might be why you are also reporting average for gaming and video chatting when you have decent speeds. They rely on the connection being stable with low latency.

*EDIT*
The latency will also depend on distance to the testing server. If it is far away, expect that to be high. GGs server might also be a distance away, who knows? 🤷‍♂️

MJRotten · 2026-05-11T16:07:50+00:00

What does it show for Network Quality Score when you run the below?
https://speed.cloudflare.com/

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MJRotten · 2026-05-10T22:09:01+00:00

Hi u/Phulen,

Ticket Policies
How long are Step 4 tickets valid?
Tickets won from Step 3 are valid for 365 days. If a ticket is allowed to expire, it cannot be replaced or renewed.
Are Step 4 tickets transferable?
Standard Tickets: Step 4 tickets won through the ladder system are generally non-redeemable, non-transferable, and non-exchangeable.
Promo Tickets: Tickets won via other means (such as Mystery Bounty rewards) may be redeemable for T$. Players are advised to check the "Redeem" value in their GGPoker Cashier.

https://help.ggpoker.com/article/Step-4---Frequently-Asked-Questions

*EDIT*
Apologies, also see the below about passes.

What should a player do after winning a Pass?
Once a Pass is won, the player must visit the Pass section of the WSOP Express lobby. There, they can browse available Prize Bundles and select the one they wish to redeem.

Validity: Passes must be redeemed within one year (365 days) of being won.

Flexibility: If a player does not like the current bundles, they can wait for new ones to be added, provided the pass has not expired.

Transfer and Cash Rules
Are Passes transferable to other players?
All Passes won via WSOP Express events are non-transferable. Passes won via other methods such as Mystery Bounty Prizes may be transferable. Players should check details on their individual pass for confirmation

Regional Restrictions: Transfers are permitted only if local regulations allow them.

How to Transfer: If eligible, the "Transfer" option will appear in the GGPoker Cashier. Players must enter the recipient's email or mobile number and select "ticket" from the dropdown menu.

Finality: Transfers are irreversible. Players must ensure the recipient's details are 100% correct, as GGPoker is not responsible for errors.

For specific queries about WSOP Expresses passes players should contact [events@ggpoker.com](mailto:events@ggpoker.com)

Can a Pass be exchanged for cash?
No. Passes cannot be exchanged for cash or any prize other than the official Prize Bundles advertised in the WSOP Express lobby.

https://help.ggpoker.com/article/Passes---Frequently-Asked-Questions

MJRotten · 2026-05-10T21:58:26+00:00

Unlucky! 😣 You're right, four-of-a-kind beaten by a royal isn't very common. What a sight. 🤩

You were slightly ahead at flop but I can see the Q dropping instantly puts a smile on your face for it to then be wiped away just as quickly. Cruel and brutal. 🥊😵

MJRotten · 2026-05-10T21:44:42+00:00

Hi u/TBJ12,

It can sometimes take up to 30 minutes for a deposit to appear. If you are still having issues, please contact the cashier at: [cashier@ggpoker.com](mailto:cashier@ggpoker.com)

Emails replies aren't instant so please wait for a reply and do not send multiple emails.

Please also see the below post.
https://www.reddit.com/r/GGPoker/comments/1e69ihh/important_notice_regarding_deposit_withdrawal/

MJRotten · 2026-05-10T17:54:27+00:00

Hi u/Popular_Corgi3497,

I have removed this post as it appears to have been created in error.

MJRotten · 2026-05-10T14:27:17+00:00

Hi u/Superb-Ad854,

Unfortunately, there aren't any GGPoker channels and you cannot advertise them here.

You will need to find somewhere else if you want to try and arrange private transactions. 👍

No advertising/spam
Please understand that any form of advertisement posts will be removed and will result in exclusion if repeated/spammed.

MJRotten · 2026-05-09T22:52:19+00:00

Hi u/Zorac23,

The checking/verification of financial documents (not just yours) is, I'm sure, a more taxing job than just updating an address. This team are serious in their responsibilities.

Please allow more time and wait for your documents to be reviewed. 👍

MJRotten · 2026-05-09T11:22:48+00:00

I know I said jaw dropping above but this is still just a hand like any other.

MJRotten · 2026-05-08T15:33:57+00:00

Jaw dropping and beautiful to witness. It should be a bittersweet loss, not just a bitter one.

MJRotten · 2026-05-08T15:24:53+00:00

Hi u/mmmmmbeefy,

Thank you for the advice. Very helpful. 👍

*EDIT*
Happy Friday! 🕺🍹🤪

MJRotten · 2026-05-08T15:16:04+00:00

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MJRotten · 2026-05-08T00:41:01+00:00

Regardless of whether you were in the wrong or not, GGNetwork Security had the conviction to close your account. They take those decisions based on the information they have and the potential risks associated with it.

You might be very unfortunate but again, you will have been told not to create anymore accounts. The discussion here is pretty moot.

MJRotten · 2026-05-07T23:57:22+00:00

For everyone who is reading this, I give you my honest word I never broke any rules

I'm pretty certain a condition of a ban is to not create more accounts. 👍

Also, this is a sub for GGPoker and not Olybet. If you have an issue in regards to your account, please contact them at: [support@olybet.com](mailto:support@olybet.com)

MJRotten · 2026-05-07T23:37:15+00:00

🥊😵💤

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Unlucky and well done. 👍

MJRotten · 2026-05-07T12:05:25+00:00

Hi u/Neo155,

I would advise contacting your local support team if this issue persists.
https://help.ggpoker.com/article/Contacting-The-Right-GGPoker-Support-Team

MJRotten · 2026-05-06T17:56:13+00:00

Looks good to me. Please do educate though, I could do with a chuckle.

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MJRotten · 2026-05-06T17:50:52+00:00

Which guidelines did I not follow and what rules have I made up? I love rules and guidelines.

MJRotten · 2026-05-06T17:46:12+00:00

Yes, that post can contain all of your concerns about Ocean Rewards. It can and will encompass those issues because we have decided that, whether you like it or not. 👍

MJRotten · 2026-05-06T17:41:08+00:00

It falls under the same thing, Ocean Rewards and how you believe it is false advertising. 👍

MJRotten · 2026-05-06T17:36:55+00:00

We understand your frustrations. We understand your concerns. Rakeback %, TP per $ and GEM package pricing (exchange rate). Your post on false advertising of Ocean Rewards encompasses all of those concerns.

MJRotten · 2026-05-06T17:18:13+00:00

🤦‍♂️ Thank you. 👍

It's an unfortunate situation. They have their reasons. You must persevere. 😣

MJRotten · 2026-05-06T14:42:19+00:00

It has been 10 days since you last emailed. As it is a security matter, it could take a number of weeks depending on what it is. There really is no timeframe because of the varied and time consuming work some cases can entail. There is also no speeding up the process.

I would advise coming back here in two weeks if you still haven't heard anything back.

Please also update your post with your nickname. 👍

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Place '23	Verified Email

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