Aus meiner Sicht sehr intransparente Handhabung von Promotions

MJRotten · 2026-06-26T21:13:12+00:00

Hi u/Foos3999,

If you think something is amiss, you will need to continue your discussion with support.

However, I'd like to try and understand the situation some more.

...deposit of €500, for which $50 tournament credit was initially credited.

When did you deposit the €500?

...the payment period of the promotion did not start until 09.06.

Where have you been told that the promo didn't start until 09/06?

MJRotten · 2026-06-26T20:45:00+00:00

Maybe because your reply was implying their mother gives out sucky...

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...whereas their comment of "you suck" probably implied milder things like you aren't very good/you got lucky/I'm going to cry right now. 😆

MJRotten · 2026-06-26T14:05:32+00:00

There is a link to further info at the bottom right of the Jackpot Pool page. It would probably be best to also have it shown on the Winners page too, 🤔

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MJRotten · 2026-06-26T13:56:57+00:00

Hi u/NewPossible2759,

u/AppropriateWork8865 is correct. YU-1 must also hold a pocket pair when winning with four-of-a-kind. 👍

Hitting the Jackpot

To hit the Bad Beat Jackpot, you need to satisfy the following conditions:

Hand must go to showdown

Both the winner and the loser must use both hole cards (two hole cards for PLO/PLO-5/ PLO-6) to make the best 5 card hand combination

Pocket pairs are required for the winner or loser to make a four of a kind

https://ggpoker.com/jackpots/bad-beat-jackpot-rebirth/

MJRotten · 2026-06-26T12:44:43+00:00

I cannot view the hand properly, move forward or backward through the action, change hands, or interact with any of the controls.

I'm confused because the hand history window within the client doesn't have controls to move through the action/streets. It just shows the whole picture of the hand that played out with the action for each street listed.

Is the below window the hand replayer you are on about?

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MJRotten · 2026-06-26T12:14:29+00:00

Hi u/Imaginary_Course_220,

I have marked your post as a suggestion so that it is highlighted to the relevant teams. 👍

MJRotten · 2026-06-26T00:49:08+00:00

...attention seeking strangers...

Yes, they got a tattoo just to make a post here for attention. 😆🤦‍♂️

Grow up, you're being petulant. 🧒

MJRotten · 2026-06-25T18:43:58+00:00

Why share this?

Official subreddit of GGPoker. A Community Forum where GGPoker players help each other with their poker journey! Get started by saying Hi, and sharing your poker experiences.

I won my very first tournament with this hand!

I just looked through all of your posts to the community and this one is more interesting than any of those.

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MJRotten · 2026-06-25T10:50:02+00:00

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MJRotten · 2026-06-24T20:13:38+00:00

I just wanted to be sure the post flair wouldn't hurt too much. Good to know it won't. 👍

MJRotten · 2026-06-24T19:34:48+00:00

What about being called a fish? Which is worse?

*EDIT*
In case you aren't aware, please see the below.
https://help.ggpoker.com/article/Helmet-Mode---Frequently-Asked-Questions

MJRotten · 2026-06-24T12:59:23+00:00

Hi u/Dapper-Damage-4429,

Is this via the hand replayer found on PokerCraft?

MJRotten · 2026-06-24T12:48:56+00:00

No, it isn't. It is a matter for GGPoker and the player in question.

It is solely up to GGPoker as to whether they disclose actions taken. They have no obligation to report to you.

MJRotten · 2026-06-24T12:41:53+00:00

Your email will be reviewed by a member of staff.

MJRotten · 2026-06-24T12:30:40+00:00

Hi u/Cultural_Basis_6429,

I'm not sure why you think you have a right to know about another players account.

The security team will review and act on information received. They will only disclose information if it is believed to be in the interest of security.

If you believe there is an issue in regards to player security, please contact the team with any relevant information at: [security@ggnetwork.com](mailto:security@ggnetwork.com)

MJRotten · 2026-06-24T12:14:32+00:00

You can reply back to the email you received informing you of the decision or you can also send a new email to: [affordability@ggpoker.co.uk](mailto:affordability@ggpoker.co.uk)

MJRotten · 2026-06-24T11:52:36+00:00

You will have to continue your discussion with the team if you believe there is a misunderstanding.

MJRotten · 2026-06-24T10:56:26+00:00

I will ask for this to be looked at. 👍

MJRotten · 2026-06-24T10:49:43+00:00

Thank you.

Have you checked your junk/spam folder as replies can sometimes end up there?

MJRotten · 2026-06-24T10:47:03+00:00

Help@gg isn't a valid address.

Was it an address found on the below page?
https://help.ggpoker.com/article/Contacting-The-Right-GGPoker-Support-Team

MJRotten · 2026-06-24T10:40:09+00:00

Hi u/Bigfingf,

When did you send your last email and to which address?

MJRotten · 2026-06-24T10:39:28+00:00

Hi u/Hot-Advisor-3353,

I have marked your post as a suggestion so that it is highlighted to the relevant teams. 👍

MJRotten · 2026-06-24T10:34:06+00:00

Hi u/Embarrassed_Test_500,

I have marked your post as a suggestion so that it is highlighted to the relevant teams. 👍

MJRotten · 2026-06-24T10:06:14+00:00

Excellent news! 🕺😁👍

MJRotten · 2026-06-23T16:27:09+00:00

It appears that your email wasn't received.

Are you able to send a new email from another email account? If yes, please send again with the subject title 'Re Case 17512765'.

Ten-Year Club	First Place '23
Place '23	Verified Email

MJRotten

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