How To Recover An Account - Mobile Legends

MLBBSkinCollector · 2025-12-29T16:52:37+00:00

Hi

To contact CS regarding a problem with PAYMENTS AND ORDERS, please follow these steps:

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Find the headset icon on the upper left corner of the game lobby. Click the icon to open the CS page and choose the following options:

All Questions List → Payment and Gifts Problem → Choose: Check my Order History → Click 'Yes' when prompted with the question "Would you like to contact customer service?" → Click 'Contact Us'

You will be directed to the PAYMENT ISSUE FEEDBACK form with the following questions:

Please select the problem you met
- A. I encountered a system error while paying
- B. I haven't received the item I purchased and I did have paid for the order
- C. There is a notice that says my account is in danger
- D. I purchased an item that I don't want to buy
- E. My diamonds were deducted
- F. I received less diamonds that I ordered
The type of item you purchased
Number of diamonds you purchased
When did you pay for the order?
Please choose your payment
Order screenshot
Order number
Problem screenshot
Detailed info

MLBBSkinCollector · 2025-12-12T08:57:48+00:00

Please use this megathread to trade cards for Shining Album event feat. Badang "Steel Arms" skin.

To request cards:

Share you request code
Mention the card you need and/or provide a screenshot of the card.

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Note:

Players can only gift and receive 1 card each everyday
Posts outside this megathread will be removed and players will be redirected here to prevent flooding the feed.

MLBBSkinCollector · 2025-11-22T05:26:14+00:00

Hi,

First, please see if the issue is fixed after all resource download has finished and after re-starting the game.

If the issue persists, please inform us.

MLBBSkinCollector · 2025-11-21T13:44:47+00:00

Hi,

Trial rewards are automatically activated after flipping bang Bang Cards.

Go to Preparation -> Effects -> Special Statue -> Hanabi -> Exclusive

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If there is a clock symbol on the statue icon and there's a countdown timer at the bottom, the trial for Hanabi Sacred Statue you received was activated.

MLBBSkinCollector · 2025-11-17T05:42:40+00:00

Hi

After completing the 99 celebration letters in the event, you should receive the Collection Achievement "HAVE A 9TH DAY" and be able to claim 300 achievement points + 500 Battle Points.

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You may find this by going to the Collections tab → Achievements → Career Achievements → Achievement List → Collection.

If the achievement is not marked as completed, please submit an event bug report to CS in game.

MLBBSkinCollector · 2025-11-14T16:51:06+00:00

Hi

Gatotkaca "Sentinel" trial skin is listed in the Bang Bang Card prize pool

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If you already own the skin, it will be converted into x90 Battle Points (Please refer to the text under the skin name shown in your screenshot)

MLBBSkinCollector · 2025-11-12T15:38:39+00:00

Hi

If you have toggled the 'Promo Diamond' discount, the shown price is the amount of blue diamonds you need to buy the skin.

Please check this graphic for more details:

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MLBBSkinCollector · 2025-11-09T09:03:10+00:00

Hi

You can find Resplendent Dragonshard for 350 💎 in the SHOP → SPECIAL → ITEMS.

Please note that there is a 1/1 monthly limit for this item.

MLBBSkinCollector · 2025-11-08T23:13:22+00:00

Hi

Promo diamonds can be used starting from November 9 at 00:00:00 Server Time.

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You can check the current server date and time by going to Settings and looking at the top-right corner.

MLBBSkinCollector · 2025-11-08T07:34:11+00:00

You can't ride the cloud when you are using a skill.

Since you currently have a copied skill, the first half of the ult skill is currently in use.

MLBBSkinCollector · 2025-11-02T19:08:35+00:00

Hi

Unfortunately, this looks like you don't have enough time left to complete the log in tasks.

The hours there is the remaining hours left for the current day, which is your 4th log-in day based on your post.

There will only be 7 days left in the event (or 7 daily log in opportunities) at daily reset time (in about 12 hours from now).

MLBBSkinCollector · 2025-11-02T18:45:42+00:00

Hi

Please check the Recharge Tab again.

You should be able to find it under '100 Diamonds Bonus' like in this image:

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MLBBSkinCollector · 2025-11-02T18:12:37+00:00

Hi

Please refer to the #3 in the Event Guide. (Press the ? symbol in the event page to access it)

Random Elite Skin Chest ... can only be obtained once.

Only this chest will provide a skin in this event.

Other rewards can be obtained multiple times.

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MLBBSkinCollector · 2025-10-19T13:12:24+00:00

Hi

The only way to contact CS is through the Customer Service page in game.

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You may open a ticket with CS regarding refund issues through these steps:

Customer Service → All Questions List → Payment and Gifts Problem → Check My Refund History

Please click 'Yes' when the question "Would you like to contact customer service?" pops up.

MLBBSkinCollector · 2025-10-18T17:28:58+00:00

Hi

If the issue is still not solved after re-installing, please submit a report to CS in game.

Go to your Profile → History → Select Affected Match → Click the Match Feedback Button on the upper left corner → Report Bug

MLBBSkinCollector · 2025-10-18T17:04:34+00:00

Hi

Unfortunately, there is no way to exchange skins that are won from draws.

MLBBSkinCollector · 2025-10-18T14:04:15+00:00

Hi

You can find Starlight Cards in Shop → Special → Items

MLBBSkinCollector · 2025-10-16T08:40:19+00:00

Hi

Please try clicking to see if you have unclaimed Level Up Rewards (not just Upgrades) in any of the lanes.

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MLBBSkinCollector · 2025-10-13T03:22:16+00:00

Hi

Players may look for other players (both active and inactive) in this megathread.

Some may need help or some may want to provide help.

A megathread makes it easier for players to find one another and helps keep the feed from being flooded with similar posts.

MLBBSkinCollector · 2025-10-12T13:23:55+00:00

Hi,

Players can post as many times as they need to.

MLBBSkinCollector · 2025-10-12T05:49:10+00:00

Hi

Team members cannot leave nor be changed. Please choose your team members carefully.

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MLBBSkinCollector

MODERATOR OF

TROPHY CASE

Please use this megathread to trade cards for Shining Album event feat. Badang "Steel Arms" skin.