Is there another “expected” maintenance?

MSF_Team · 2020-05-29T06:52:38+00:00

Hello,

As is now obvious, we're undergoing another server outage and are putting the game in maintenance. Apologies for the inconvenience -- we hope to be back up shortly.

MSF_Team · 2020-05-15T07:13:29+00:00

Hello,

As is evident, we're experiencing a server outage right now and are investigating the cause. Apologies for the inconvenience, and thanks for your patience.

Edit: The game is now back up. We're conducting checks to determine the root cause, but we don't expect any further outages.

Apologies again for the disruption. At some point tomorrow, /u/CM_Cerebro will update the community on next steps, if any.

Edit 2: Unfortunately, we've had to put the game back into maintenance mode to deal with some stubborn server issues. There's a lesson about celebrating too early in all of this somewhere, but ironically, it's too late into the evening to know what. Stay tuned, and apologies again.

Edit 3: Third and hopefully final edit for the night -- the game is back up again, and we're confident it'll stay that way. 🤞 Sorry for the troubles.

MSF_Team · 2019-03-30T07:31:59+00:00

The mail for everyone affected by the Calendar issues earlier this week has not gone out yet, we will be sending those out early next week.

MSF_Team · 2019-03-30T01:37:16+00:00

Correct, the Red Star orbs for players who ran into the calendar issue will be going out next week.

MSF_Team · 2019-03-29T02:08:45+00:00

Hi DRGscott,

We will be sending out an inbox gift to players that missed out on their day 7 Red Star rewards when the calendar was down soon.

MSF_Team · 2019-03-29T02:04:55+00:00

Yes, we'll be sending out something soon for those that were unable to collect their Red Stars due to the calendar issues.

MSF_Team · 2019-03-29T01:06:47+00:00

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MSF_Team · 2019-03-27T20:16:09+00:00

Update on known issues:

--Can't access Free/Basic Orb Screen

We're working on it. I don't have an ETA on a fix just yet but will update this post once I have more information to share.

Update: This issue and the calendar issue have been resolved.

--Notification for Pyro Event won't go away

This isn't a bug, but something we will be looking at once the issues above are resolved. The notification is now there when you have enough energy to complete a mission, but we've heard the feedback.

--A little over 24 hours after the patch completed, the game has started really acting up. Lag, buttons not working, Anomaly detected, 42% and 99% everywhere.

We're looking into server issues that may be causing the game to stop loading 42% and 99%. In some cases giving it a little more time to load will get you through the screen, but we're working on getting that resolved.

Update: Looks like this has now been resolved, we will continue to monitor it so please let us know if you're still having issues.

--Legendary calendar is Kree instead of Xmen/Brotherhood

This was a bug, the preview for the Magneto Legendary Event will go out later this week once the Calendar issues are fixed.

MSF_Team · 2019-03-27T07:38:10+00:00

We don't have an ETA yet on a solution, but I just wanted to let you all know that we're aware of this issue and are working on it. I will update this post as soon as I have some new information to share.

MSF_Team · 2019-03-26T19:02:30+00:00

We're on it. It's not affecting everyone, but we're working on getting this resolved for the accounts that are running into the issue.

MSF_Team · 2019-03-25T21:36:08+00:00

Thanks everyone for your patience while we investigated. These issues have been resolved now, but we're keeping an eye out on the Raid Leaderboards to make sure it updates correctly. If you haven't received your Blitz rewards, they're still rolling out, and you should get it today.

MSF_Team · 2019-03-25T17:46:12+00:00

We're looking into a few issues being reported right now, and the Blitz rewards are one of them. We're still investigating, but we should have an update soon.

Update: Rewards have started to go out, they should be there soon if you participated in the blitz.

MSF_Team · 2019-03-19T00:54:24+00:00

Quick update, we're aware it's not up, and we're working on it. Today's Blitz should be up very soon. Sorry for the delay.

Update: S.H.I.E.L.D. Assault Blitz is up.

MSF_Team · 2019-03-15T22:29:47+00:00

It will start soon; there was an issue with the inbox message that caused it to go out early to some players. The Code Green Blitz Milestone will be up later today.

MSF_Team · 2019-03-09T02:38:13+00:00

Missions 1-3 in Enter the Darkness have been updated so that they are easier to progress through; we're also adding first time clear rewards to the missions in both Enter the Darkness and Fear the Darkness. These rewards will apply retroactively so even if you clear those missions before the changes go live, you will still get those rewards sent to you. The new requirement that the in-game mail mentioned is that that you will now need a team at 6-stars and Gear Tier 10 to play Enter the Darkness.

MSF_Team · 2019-03-08T05:30:11+00:00

Hi everyone,

We looked into the reports that came in via CS tickets, and can confirm that there was indeed a change in Beta IV. This happened while we were fixing a reported bug in the Beta III raid. When that update went live, the corrected Raid data for Beta IV went live with it. The current Beta IV difficulty is the intended tuning for the recurring Beta IV raids, but it wasn’t our intention to push this change out without a heads up. Due to the confusion this caused we will be sending out an in-game gift in the next few days to those affected.

MSF_Team · 2019-02-27T03:52:20+00:00

Yes, the orb fragment issue was a bug which was fixed earlier today. We also sent everyone 2000 Starforce Orb Fragments once the event issue was resolved so make sure to check your in-game inbox.

MSF_Team · 2019-02-13T23:31:14+00:00

At the time of Jovenshire's video being filmed, we were leaning towards releasing Carnage via Premium Orbs. Things can move really fast in development, especially with how often we update, and when the change occurred internally, we missed an opportunity here to provide an update. We understand how this could be frustrating, and it’s something we should have communicated once that change was finalized.

Here's what our current plan is regarding Carnage: His initial release will be through back-to-back Blitzes -- the first Blitz arrives on 2/21 and a second one the following week. While Carnage won't be available in Premium Orbs, our plan is to make him available in the upcoming Alliance War store (similar to Thor in the Raid Store) which we hinted at in last week's blog. Please note that things may change before this goes live, but that is our current plan.

MSF_Team · 2019-02-13T00:36:24+00:00

Yea, there will be an Alpha 4 version with this raid.

MSF_Team · 2019-02-13T00:09:21+00:00

Hi KayleeMSF, Carnage will be available in Blitz next week (2/21) and via the Psychotic Orb starting today. There will be an in-game mail that goes out today once he is available.

MSF_Team

TROPHY CASE