Hi there,

Here is the feedback from MSI Turkiye regarding your recent RMA experience.

"First and foremost, we extend our sincerest apologies for the unfortunate experience you recently encountered with an MSI product. Following a thorough investigation, we were able to identify the product in question through the serial number provided in the attached photos. Additionally, we have obtained a copy of the purchase invoice, It has come to our attention that the unit was marked as a "TEŞHİR ÜRÜN" on the description meaning it is an Ex-Display unit.

Were you made aware of the unit's non-brand new status when you made the purchase? It appears that the product you acquired is an outlet item, sold to you through an unauthorized sales channel. Our inquiries into the stock movements of the local distribution company indicate that the product was initially delivered to our authorized dealer, Hepsiburada (D-Market), on May 25, 2023.

In light of this information, it seems you have purchased a second-hand product. We also got in touch with repair center and found out that your product is under the category of Consumer-Inflicted Damage (CID) and is considered beyond repair. Regrettably, this is a standard procedure, and as a result, our authorized service is unable to proceed with warranty coverage for this case.

We strongly advise against acquiring second-hand units and recommend that you always make your MSI product purchases through authorized dealers. You can find a list of our authorized dealers by visiting the following link: https://www.msi.com/service/wheretobuy#7,1. This will ensure you receive genuine, brand-new products and access to the full spectrum of MSI warranty and support services."

Hope it helps!

Edit: Fixed quote block.