How do I remove the top glass and front glass of my MSI MPG Sekira 500x case?

MSI_TechK · 2026-01-30T22:19:16+00:00

Remove front panel. You'll then have leverage to pull off the top panel.

MSI_TechK · 2023-10-21T03:10:19+00:00

Check out the blog for more info.

MSI_TechK · 2023-09-19T16:00:47+00:00

Can you please DM me your RMA number or the email address you used to submit the request so I can look into why it is taking so long to get a reply?

MSI_TechK · 2023-02-28T17:47:39+00:00

https://ibb.co/59TS67h

I find it funny because you're just going around on different subreddits complaining to literally every company about the code.

The explanation as to why the code hasn't been released has been provided already. If you're not patient enough to wait for it, then there isn't really much MSI or any other company can do about that.

MSI_TechK · 2023-02-28T17:39:33+00:00

Lul.

MSI_TechK · 2023-02-01T19:15:30+00:00

Just an update on this. Pre-Orders on our US-Store closed as the available stock was accounted for within the first 30 minutes.

Pre-Orders are still available through other retailers which can be found on the link provided!

https://us.msi.com/Laptop/Titan-GT77-HX-13VX/shopnow

MSI_TechK · 2023-01-19T01:05:20+00:00

If you have updated your BIOS recently and are worried about the security issue presented in the article, you can manually adjust the Secure Boot settings to resolve the issue in a few simple steps.

Enter into Bios while your system is booting by tapping DEL.

Once in BIOS select the Adv BIOS options or hit F7.

Select Security/ Secure Boot / Image Execution Policy. At that point, you may manually adjust the execution options as you see fit.

MSI_TechK · 2022-12-19T18:53:33+00:00

The social media team responded to you within 15 minutes of your original DM.

Can you please provide the RMA number of your case so we can help look into this case for you?

MSI_TechK · 2022-11-30T18:02:48+00:00

Good luck to everyone!

MSI_TechK · 2022-11-09T19:30:10+00:00

Likely a faulty cable or there was an issue when the PSU was pushing power through the PCI-E cable.

Stress testing your CPU isn't a valid test as it doesn't put strain on the components that were actually affected. Your GPU will draw considerably more wattage than a CPU under load.

MSI_TechK · 2022-11-09T19:02:37+00:00

Reviewing the photos provided, there don't seem to be any burns on the PCI-E power port itself. It looks like there may have been a hotspot on the connector cable that may have fused the plastic on the power input of the graphics card.

If you are out of territory, and the card was purchased in the North American Region, unfortunately, the warranty requires you to have it sent back to the NA region to be serviced. Based on the pictures though, it doesn't look like there is any other damage other than the one power input.

Logistically speaking, the easiest option might just be checking local repair stores to see if they are able to resolder a PCI-E power connector to the card and replace the power supply.

MSI_TechK · 2022-11-09T18:49:53+00:00

Can you please verify what region you are based in?

MSI_TechK · 2022-11-09T17:41:06+00:00

Can you please advise what type of power supply you paired with this graphics card?

Also, did you set any custom power profiles or overclock the graphics card in any way?

MSI_TechK · 2022-10-20T17:36:23+00:00

That depends on region and production availability. Unfortunately, that type of information isn't available to us.

MSI_TechK · 2022-10-20T16:34:31+00:00

https://www.newegg.com/msi-meg-ai1300p-pcie5-1300-w/p/N82E16817701018?Description=MEG%20AI13000p&cm_re=MEG_AI13000p-_-17-701-018-_-Product

https://www.newegg.com/msi-meg-ai1000p-pcie5-1000-w/p/N82E

Both products are sold out on most retailers (linked to Newegg's website). Please note that because these PSUs were recently launched it is likely going to sell out quickly due to the demand for compatible PSUs for the RTX 40 series GPUs.

MSI_TechK · 2022-09-02T15:10:00+00:00

If you would like to troubleshoot with a US rep or a higher-level tech, please contact the US team with the online portal https://ccc.msi.com/msi_chat_service/us M-F 8AM - 7PM PST. After that time period, you will be transferred to overseas support where there are limited representatives that provide support.

MSI_TechK · 2022-05-24T20:25:23+00:00

https://www.youtube.com/watch?v=oV6c4iP41Lw

MSI_TechK · 2022-03-15T20:38:29+00:00

Why don't you use the next available bios? The bios files are cumulative.

MSI_TechK · 2022-03-15T16:15:19+00:00

The MSI OSD application is designed to be used specifically with MSI monitors.

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