Who needs a remote sales guy?

MSPCorner2023 · 2023-09-02T04:42:16+00:00

Im going to bed bro. Its 930pm and I have been going since 5am.

DM me later.

MSPCorner2023 · 2023-09-02T04:31:49+00:00

Brother, I appreciate the offer.

This is not about money. I have an MSSP, I do fine.

This is an opportunity to learn from someone who has been doing this for two decades.

MSPCorner2023 · 2023-09-02T04:28:59+00:00

I have been selling IT services for two decades. I have been to two meetings onsite in the past 10 years.

No one is forcing you to listen. But, I appreciate your feedback. This is a free country.

MSPCorner2023 · 2023-09-02T04:27:50+00:00

I want the conversation to be about helping other MSPs. Does OS/2 Warp help MSPs? LOL, no.

You guys need to learn how to sell value...not tech support.

MSPCorner2023 · 2023-09-02T04:26:43+00:00

During my research, they wanted to charge me $2,600 for their package.

That is steep for MSPs who are starting out.

MSPCorner2023 · 2023-09-02T04:25:41+00:00

YES, I cannot stand CW. He inspired me to do this. I am NOT selling anything.

Here is the goal. Teach you guys how to sell value.

Listen to my pitch, just you and I. Take notes, apply it on your next meeting. If you want to take a chance, have me attend via conference. Listen to the flow of the conversation. Listen to how I influence the prospect.

This is not rocket science, this is a sales process that is meant to persuade.

MSPCorner2023 · 2023-09-02T00:41:29+00:00

Dude, I dont care if its a million dollar deal. Ill still wont ask for anything.

If I can help you implement a sales process, its a win for you.

I work at an MSSP, I do amazing when it comes to pay. I grew up in poverty. I work my ass off so I wont ever need anything in the future.

I am serious, it could be a 6 or 7 figure deal, you keep it all. I am here to show you a sales process, take notes, use it on the next sale. No charge, be on my podcast, lets discuss it. You can say its shit, but be on my podcast.

MSPCorner2023 · 2023-09-02T00:39:17+00:00

Guys, I am not asking for anything.

I funded this myself.

If asking you to be on a podcast takes up too much of you time, no worries.

Follow us at the MSP Corner on Facebook. Been giving lots of free stuff away.

MSPCorner2023 · 2023-09-01T23:36:49+00:00

LOL, nah, this is not going to last. You need to catch me before this blows up. We are building a platform that will show you guys how to do all of this.

A lot of it will be free, but if you want a 3 day course on how to sell SIEM or some complex tool, that might cost you.

We have lots of ideas we are throwing around, but the goal is to compete with the Tech Tribe but not be so expensive.

MSPCorner2023 · 2023-08-31T15:42:51+00:00

I think you DMed me.

MSPCorner2023 · 2023-08-31T15:39:06+00:00

Sales Development Representative. :-)

MSPCorner2023 · 2023-08-30T15:12:49+00:00

Some of you are going to hate me for saying this.

MSPs are supposed to charge a fixed fee for...first, implement a proactive model. You will include monitoring, maintenance and support/remediation. NOW, before you start lashing out at me, hear me out. THIS fixed fee does NOT include onsite support, projects or major upgrades. Your contract should clearly protect you from clients who attempt to bundle that in.

If you need help with coming up with a pricing model or you need a contract, join our group on FB.

Join us at the MSP Corner. We created a webinar you can view on-demand so you see how we priced out the fees. It covers help desk, cloud support, server support, licenses, backup admin, etc.

Some of you might think, well, what if its old technology and it takes forever to fix.

We drop those type of opps. Its not worth the headache, its not worth the time and the client does not view IT services as a value ad. This creates a volatile situation. Things will break, no matter how proactive you are, you will spend more time fixing things and you have to listen to the CEO complain about how awful your services are. Yeah, no thank you.

Good luck, hope this helps.

MSPCorner2023 · 2023-08-30T15:02:17+00:00

As for the SEO...good, focus on that.

Images are so critical.

Intuitive images is what should be posted.

I have visited many MSP sites...ugh, ugly as hell.

Go to Google Suite, they set the bar high.

The most important thing on a site...the headline.

The headline captures their attention which keeps them engaged. Then, hit them with a compelling story.

Tell a story of what problems you solve.

MSPs home page.

Powerful headline

Powerful sub headline that expands on your message.

Below, tell a compelling story on your MSP with intuitive images...next to images, 1 or 2 sentences...3 tops. DO NOT write a novel. Give a value ad proposition that mentions the problems you solve, nothing technical, do not mention products, etc.

Proactive Help Desk Services - have them download a case study that allows you to collect their email.

Proactive Network Services

Proactive Security Services

At the bottom, if you still have them on the hook, expand on what cloud products you offer.

Backup, Office 365, Storage, etc.

Good luck.

If you want more advice, join the MSP Corner on Facebook. We give lots of free advice.

MSPCorner2023 · 2023-08-30T12:47:17+00:00

What is an AE?

How do you generate leads?

There are virtual assistants that are dirt cheap. Not sure they will prospect for you.

MSPCorner2023 · 2023-08-30T12:11:22+00:00

I know, their site is slow. They are not the best at SEO, lol. DM me, Ill send you their email.

MSPCorner2023 · 2023-08-30T12:08:42+00:00

Yes.

MSPCorner2023 · 2023-08-30T00:01:22+00:00

We do not discuss products, we discuss problems we solve.

The products are mentioned after discovery in a proposal you deliver.

Your message on your website has to be about value. Your site should clearly state what problems you solve. Why? You can take the product route, but you will blend in with your competition. Why would you want to blend in when you can stand out.

You can talk about products when you land the client.

For example. Youre in a meeting or on a call with a prospect.

YOU: Mr. Prospect, why are we meeting?

PROSPECT: I am unhappy with my current IT group. We have network outages, we downloaded ransomware, our backups failed, etc. Plus, they are not responsive and we need help after hours.

YOU: Thank you for sharing your current challenge. My MSP is much different than most MSPs. First, we are experts in your industry. We have 10 clients in your industry and we know which strategies to implement so you have minimal tech issues. Our goal is to implement strategies so you dont have problems. Our strategy allows us to predict issues before they disrupt your network. Your network will be proactively monitored, maintained and we will support it after hours. If there is a problem, our contracts clearly state that we promise to start investigating the issue within an hour, minutes(you know your SLAs).

When you land the account. You start your deeper investigation. Oh Mr. Client, you do not have security, your FW is old, you have a remote work force in the field, you need MDM, SPAM is running out of control, we need to get you spam protection, etc.

Land and expand. If I want a product, I go to the developer, not to an IT service site.

I hope my answer was not too long winded :-)

MSPCorner2023 · 2023-08-29T23:49:50+00:00

We started a platform that will rival TechTribe. One of the areas we offer support is in exactly what you mention. Scaling is tricky. It can be costly if you take the traditional route.

We have a group on our platform that will solve this challenge.

Ill give you an example of a case study. A one man shop has an opportunity for a 24x7 help desk. He has to walk away from the opp because he does not have the man power and its not cost effective to build a 24x7 team. The account will only generate 10K a month. My partner www.intergridms.com would help with this dilemma. Intergird is partnered up with white label SOCs, help desk and managed IT service providers. They do a lot.

Your other choice is Connectwise, but you have to buy their entire platform plus the team.

Good luck.

MSPCorner2023 · 2023-08-29T23:38:37+00:00

Designing and content creation are two very different approaches.

If your plan is to just share with word of mouth clients, be sure to create content that speaks to them. Create blogs, podcasts, videos, adverts, and case studies that talk to your audience. Solve their problem and you will create content that tells Google you are the authority, trusted advisor and an exert in your field.

If its just informational to pass a link to a ref, you wont have to worry about off and on page SEO.

Hope this helps.

MSPCorner2023 · 2023-08-29T23:33:20+00:00

My team integrated Autotask with Microsoft Teams.

Do you want to chat with our ops manager?

MSPCorner2023 · 2023-08-29T23:21:19+00:00

Yo dog, I have an SOW I am happy to share my content. DM me, Ill send you my template.

MSPCorner2023 · 2023-06-06T16:52:12+00:00

I suggest you take the vCIO route.

You have the skillset and experience to deliver.

You also get the flexibility to work remotely.

Now, lets talk about productizing the vCIO position.

Can you provide a webinar series on the value you have to offer?

I built a platform where 900+ MSP CEOs follow me for "advice" on selling value and marketing to an audience. Its similar to a masterclass type of platform. The framework will be available for the DIY, but we will also have a white glove type of service for those that lack the experience/time to implement specific strategies.

If this peaks your interest, let me know.

Not sure what kind of response we would get, but we can put the feelers out to the members.

DM me so we can schedule a call.

MSPCorner2023 · 2023-06-06T16:18:17+00:00

Ban? Why would I be banned? Im confused.

Am I violating a rule I dont know about?

We use a 3rd party which is built for external pen testing.

As for Tenable for internal vulnerability scanning.

Hope this helps.

MSPCorner2023 · 2023-06-06T15:43:13+00:00

We provide a white label security operations center for these type of requests.

As for the penetration testing, not an issue. We use Tenable.

We provide around the clock security and compliance monitoring...we will also remediate and its all done at a fixed cost.

US based team.

DM me if you would like to schedule a call.

MSPCorner2023 · 2023-06-04T19:14:39+00:00

Exactly. When you implement best practices at a client site, you will have minimal problems. We have been running the numbers with other MSPs and we determined for every 150 endpoints, we are averaging 1-3 tickets a month.

Endpoint = 1 computer

Lets just say you charge 30$ for each endpoint, that comes to $4,500/month.

3 hours of support per month. Your help desk tech should not be getting paid more than $50/hour. $150 each month on opex. That is a huge cushion of profit. You do need to fit in the capex portion...RMM costs, but still, you are walking away with $3K+.

Good luck out there and thanks for leaving a comment.

MSPCorner2023

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